Guest Services Representative

1 month ago


Schaumburg, Illinois, United States Extended Stay Full time
Job Summary

As a Guest Services Representative at Extended Stay, you will be responsible for providing exceptional customer service to our guests. Your primary goal will be to ensure that every guest has a positive and memorable experience during their stay.

Key Responsibilities
  • Assist guests with all requests and inquiries in a timely and professional manner.
  • Process reservations, registration, and payment in accordance with company guidelines.
  • Collect and maintain accurate guest information for potential sales leads.
  • Provide reasonable accommodations and assist guests with special requests.
  • Collaborate with other departments to ensure seamless guest experiences.
Requirements
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and multitask effectively.
  • High school diploma or equivalent required; prior customer service experience preferred.


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