Customer Service Representative

1 week ago


Schaumburg, Illinois, United States SHIL Associates LLC Full time
Job Overview

The Front Desk Agent plays a crucial role in ensuring a positive experience for our guests. Key responsibilities include:

  • Checking-in and checking-out procedures
  • Providing assistance to guests by answering questions and offering recommendations
  • Meeting and exceeding guests' expectations by problem-solving any unexpected travel changes
  • Serving as a liaison between the guest and the hotel

As a Front Desk Agent, you will be the first point of contact for our guests, setting the tone for their stay. Your excellent communication skills, attention to detail, and ability to think critically will be essential in delivering exceptional customer service.



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