Program Support Specialist

2 weeks ago

Tacoma, Washington, United States Tacoma Community College Full time

Position Overview: Are you equipped with the necessary skills and background for this position? Tacoma Community College is a distinguished public two-year institution dedicated to serving a diverse student body of approximately 14,000 individuals.

We take pride in our identity as a community college and actively encourage applications from candidates who appreciate and uphold the significance of equity, diversity, and inclusion within an educational environment.

Mission Statement: Our mission is to foster meaningful and relevant learning experiences, promote greater equity, and celebrate achievements in our lives and communities.

Recognized nationally as an Achieving the Dream "leader college," our faculty engage in innovative practices aimed at enhancing student retention and program completion. According to the Community College Survey of Student Engagement, TCC excels in active learning and academic challenge, thanks to our creative and scholarly faculty.

Role Responsibilities: The Program Support Specialist plays a crucial role in the daily operations of a Tutoring Center, providing essential administrative and clerical assistance to tutoring center staff, students, and instructors.

This position involves:

  • Supporting the center through leadership, management, and mentoring of front desk personnel.
  • Assisting in the oversight of front desk operations.
  • Collaborating with the Program Specialist/Coordinator to ensure all staff are informed about center policies and procedures.
  • Helping develop, train, and mentor the front desk team, offering constructive feedback and leading regular discussions.
  • Identifying student-facing program needs, including materials, information, and supplies.
  • Maintaining effective communication with the Director, tutoring staff, and supervisors.
  • Administering the calculator rental program, which includes generating reports and managing billing tasks.

Qualifications: Candidates should possess a high school diploma or equivalent, or be a current student at Tacoma Community College. Proficiency in Microsoft Word, Excel, and Outlook is required. Previous experience in one of TCC's Tutoring Centers and familiarity with TutorTrac, TracCloud, or similar databases is preferred.

We value diversity and are committed to fostering an inclusive workplace. Candidates should demonstrate effective communication skills and a commitment to customer satisfaction.

Application Process: Interested candidates must complete an online application that includes educational and employment history along with three professional references. Incomplete applications will not be considered.

Work Schedule: This is a non-permanent hourly position, with a maximum of 17 hours per week.

Compensation and Benefits: Hourly employees may be eligible for a comprehensive benefits package, including medical, dental, and vision insurance, as well as life and long-term disability insurance plans.

Tacoma Community College is an Equal Opportunity Employer and Educator, committed to providing equal opportunities in education and employment without discrimination based on race, color, national origin, age, disability, genetic information, sex, sexual orientation, marital status, creed, religion, or veteran status.

We provide reasonable accommodations for qualified individuals with disabilities in accordance with applicable laws.

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