SRE Operations Specialist

2 weeks ago


Kansas City, Missouri, United States Diverse Lynx Full time
Job Title: SRE Operations

We are seeking a highly skilled SRE Operations professional to join our team at Diverse Lynx LLC. As an SRE Operations engineer, you will be responsible for ensuring the reliability, scalability, and performance of our IT systems.

Key Responsibilities:
  • Design, implement, and maintain monitoring and alerting systems to ensure prompt detection and resolution of issues.
  • Collaborate with cross-functional teams to identify and prioritize technical improvements and implement changes to enhance system availability and capability.
  • Develop and maintain technical documentation, processes, and procedures to ensure consistency and efficiency.
  • Provide expert-level technical support and guidance to internal teams and stakeholders.
  • Stay up-to-date with industry trends, technologies, and best practices to continuously improve our IT operations.
Requirements:
  • Bachelor's degree in Computer Science, IT, MIS, or related field; or equivalent work experience.
  • 3-5 years of relevant experience in IT operations, technical support, or a related field.
  • 5+ years of technical operations/support experience with proven knowledge of and experience working with ITIL or ITOM frameworks.
  • 3+ years of experience with event monitoring and/or incident/problem management.
  • 5+ years of broad technical experience with proven expertise in servers, networks, hardware, operating systems, virtualization software, middleware, and related base build infrastructure and software.
Preferred Qualifications:
  • Excellent problem detection and determination skills in multiple functional infrastructure/application areas.
  • Proven organizational skills to successfully lead and influence cross-functional teams without a direct line of authority.
  • Proven ability to identify opportunities for improvement to configurations, procedures, and process, enabling greater availability & capability.
  • Strong written and verbal communication skills with experience creating, championing, and maintaining processes, procedures, and policies.
  • Experience working in the financial services industry or other similar, highly regulated environment.
  • ITIL Foundations certification is a plus.
  • Experience working in the ServiceNow Platform.

Diverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive due consideration for employment without any discrimination. We promote and support a diverse workforce across all levels in the company.



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