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Customer Service Representative

4 weeks ago

Haverhill, Massachusetts, United States Naman Hotels Full time
About the Role

We are seeking a highly skilled and customer-focused Guest Services Agent to join our team at Hyatt Place Charleston. As a key member of our hospitality team, you will be responsible for delivering exceptional guest experiences and ensuring that every interaction is memorable and enjoyable.

Key Responsibilities
  • Provide warm and welcoming service to guests, responding to their needs and exceeding their expectations.
  • Maintain a high level of product knowledge and stay up-to-date on hotel services and amenities.
  • Work effectively in a fast-paced environment, handling multiple tasks and priorities with ease.
  • Collaborate with colleagues to ensure seamless communication and a positive guest experience.
  • Meet or exceed productivity and quality standards, while maintaining a safe and clean work environment.
Requirements
  • Ability to communicate effectively in English, both verbally and in writing.
  • Excellent customer service skills, with a focus on delivering personalized and memorable experiences.
  • Ability to work well under pressure, handling multiple tasks and priorities with ease.
  • Strong problem-solving skills, with the ability to think critically and resolve issues efficiently.
  • Ability to maintain confidentiality and handle sensitive information with discretion.
What We Offer

Naman Hotels is committed to providing a supportive and inclusive work environment, with opportunities for growth and development. As a Guest Services Agent, you will enjoy a competitive salary, comprehensive benefits package, and the chance to work with a dynamic and passionate team.