Customer Service Representative

4 weeks ago


Haverhill, Massachusetts, United States Naman Hotels Full time

We are seeking a highly skilled and motivated Guest Services Agent to join our team at Hyatt Place Charleston. As a key member of our hospitality team, you will be responsible for providing exceptional customer service to our guests, ensuring their stay with us is memorable and enjoyable.

Responsibilities:

  • Welcoming and serving guests in a courteous, efficient, and friendly manner, both face-to-face and on the phone.
  • Maintaining and promoting hospitality at all times.
  • Demonstrating good computer skills and accurately handling cash and charges.
  • Standing for long periods of time and presenting a friendly, outgoing, energetic, and guest service-oriented demeanor.

Requirements:

  • Ability to satisfactorily communicate in English (speak, read, write) with guests, co-workers, and management to their understanding.
  • Ability to perform assigned duties with attention to detail, speed, accuracy, follow-through, courtesy, cooperativeness, and work with a minimum of supervision.
  • Ability to accurately compute and manipulate mathematical calculations.
  • Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
  • Ability to effectively deal with guests, some of whom will require high levels of patience, tact, and diplomacy to defuse anger.
  • Ability to work well under pressure of check-in/check-out of guests and handle multiple tasks at once.
  • Punctuality and regular and reliable attendance.
  • Interpersonal skills and the ability to work well with co-workers and the public.

Naman Hotels is a leading hotel management company that offers numerous opportunities for growth and success in the hospitality industry. We are committed to the personal growth and achievement of each individual employee. We offer many great benefits that include annual increases, paid time off, hotel discount, medical, dental, and life insurance.



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