Application Services Coordinator
1 week ago
About the Role
The Consumer Direct Care Network team is seeking a highly skilled Application Administrator (CXOne) to join our team. This individual will be responsible for documenting, maintaining, administering, supporting, and training new and existing IT systems and applications.
Key Responsibilities
- Develop and maintain quality processes and procedures for IT applications
- Provide excellent customer service and technical support to end-users
- Coordinate and implement system upgrades and changes as needed
- Maintain IT systems for a high level of uptime and security
- Configure, test, administer, and maintain systems, application software, and system management tools
- Plan and implement systems automation for better efficiency
- Participate in on-call rotation and after-hours work as needed
Requirements
- Minimum 3 years Call Center Platform Administration experience
- Associate degree in Information Technology or equivalent experience
- Preferred NICE CXOne Studio Experience and User Hub Experience
- Extensive knowledge of Windows operating systems
- Experience in at least two or more of the following: SQL, CRM Software, Azure, Power Automate, Logic App
- Ability to work in an office environment and use a computer, telephone, and other office equipment as needed
Working Conditions
The incumbent will typically work in an office environment and will be required to sit, talk, or hear; frequently required to use repetitive hand motion, handle or feel, and to stand, walk, reach, bend or lift up to 20 pounds.
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