Client Service Coordinator

3 weeks ago


Reston, Virginia, United States Gilbert & Cook, Inc Full time

Client Service Coordinator

At Gilbert & Cook, Inc, we are seeking a highly skilled Client Service Coordinator to support our team in delivering exceptional service to clients. As a Client Service Coordinator, you will play a vital role in managing comprehensive administrative responsibilities, preparing client meetings, and fostering strong client relationships.

Key Responsibilities

  • Support Senior-Relationship Manager and Advisor in delivering service to clients through meeting material preparation, post-meeting action item execution and day-to-day administration.
  • Enhance client experience by building and maintaining strong relationships addressing issues and ensuring timely communication for administrative inquiries.
  • Actively participate in a collaborative team environment designed to provide holistic client management and deliver high-quality service.
  • Prepare and execute administrative responsibilities and organization of files and paperwork for client meetings, including implementation & follow-up.
  • Communicate with clients regarding administrative inquiries and needs as they arise.
  • Executing accurate and efficient processing of client account transactions.
  • Preparing investment account and insurance paperwork including follow-up and confirmation of implementation.
  • Comply with all industry rules and regulations to ensure compliance.
  • Proactively help to resolve issues or concerns in a fast-paced team atmosphere.
  • Actively and productively participate in weekly team meetings.

Candidate Requirements

  • 2 years of proven experience in the financial services realm (financial adviser, controller, planner, specialist, banker, accountant, or related experience)
  • Strong communication and presentation skills
  • Strong time management and organizational skills – ability to handle multiple responsibilities and take initiative in a high-volume work environment
  • Accuracy, attention to detail, and the ability to explain complex information clearly and simply
  • Excellent PC knowledge and ability to operate database systems
  • Capability and desire to demonstrate the Gilbert & Cook Core Values

Preferred

  • degree, CFP certification or interest in obtaining certification
  • Microsoft suite of programs with an emphasis on Excel
  • with a Client Relationship Management system (CRM) or Workflow


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