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Senior Operations Support Administrator

2 months ago

Des Moines, Iowa, United States WELLS FARGO BANK Full time
About this Position:

Wells Fargo is seeking a Senior Business Execution Administrator within the Human Resources division, focusing on Talent Management and Learning to enhance Enterprise Facilitation. For further details about this line of business, please refer to the external Careers Site.

Key Responsibilities:
  • Oversee the operational functions of a designated business sector (Branch Banking)
  • Manage and implement programs, projects, or processes pertinent to the business
  • Conduct administrative business operations
  • Promote efficiency, quality, and cost-effectiveness of solutions while addressing concerns related to the assigned operations
  • Provide expertise and interpretation of procedures to essential business partners
  • Coordinate and supervise the execution and upkeep of processes, procedures, and policies
  • Collaborate with immediate Enterprise Facilitation colleagues on operational initiatives
  • Assist in Learning & Development communications by delivering updates through the L&D Resources app
Essential Qualifications:
  • 4+ years of experience in Administrative Support or Business Support, or equivalent demonstrated through a combination of work experience, training, military experience, or education
Preferred Qualifications:
  • 1+ year of experience in learning and development
  • Familiarity with Branch Banking operations (preferably as an L&D facilitator)
  • Strong analytical abilities with a keen attention to detail and precision
  • Capability to effectively collaborate with traditional branch operations
  • Ability to perform in a fast-paced, high-demand environment while managing multiple priorities
  • Experience in exercising independent judgment and employing creative problem-solving techniques
  • Demonstrated project management experience related to business execution and initiatives
  • Ability to deliver exceptional customer service while efficiently gathering information, comprehending, and resolving complex customer issues
  • Skill in assessing stakeholder, partner, or client needs while consulting, building solutions, and developing processes
  • Ability to work effectively in a team setting and across all organizational levels, emphasizing flexibility, collaboration, and adaptability
  • Capability to handle confidential information professionally
  • Intermediate proficiency in Microsoft Office Suite (Excel, SharePoint, PowerPoint, Outlook, Word)
Job Expectations:
  • This position requires onsite presence in a hybrid arrangement (3 days in the office, 2 days remote)
  • Relocation assistance is not available for this role.
Diversity and Inclusion:

At Wells Fargo, we value diversity, equity, and inclusion in the workplace. We welcome applications from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran, or any other status protected by applicable law.

Employees are expected to support our commitment to building strong customer relationships while maintaining a risk-aware and compliance-driven culture, which is essential for the success of our customers and the organization.