Dining Room Assistant

1 month ago

Berkeley, California, United States Hornblower Cruises and Events Full time

About the Opportunity:

The Server Assistant role at Hornblower Cruises and Events is a fantastic opportunity to join our team and provide exceptional hospitality to our guests.

Key Responsibilities:

  • Provide exceptional hospitality to guests and coworkers as prescribed in our Respect Service System (RSS)
  • Provide guests with water, coffee/tea, and bread service throughout the meal
  • Bus used and unneeded dishes and glassware from guests tables to galley
  • Scrape and stack dirty dishes, and carry dishes and other tableware to the galley for cleaning
  • Maintain the cleanliness and safety of all common areas and service stations; clean up spilled food, drink and broken dishes, and remove empty bottles and trash
  • Set up and break down dining room and service stations as prescribed; this requires movement of dining cabin furniture
  • Provide information to guests including menu descriptions, order of service, entertainment options, cruise route and points of interest
  • Be prepared to begin work at scheduled time
  • Maintain uniform and personal grooming in compliance with appearance standards
  • Assist with the warm and efficient greeting and seating of guests when they arrive
  • Additional job duties as assigned

Requirements & Qualifications:

  • High school diploma or equivalent required
  • Must meet minimum state age requirements
  • Previous restaurant experience preferred
  • Energetic and enthusiastic personality essential
  • Must be able to effectively understand and convey written and verbal information to guests and coworkers
  • Must possess a service orientation - actively looking for ways to help others
  • Will work for extended periods of time without sitting
  • Required to lift furniture and other heavy items such as bus tubs up and down stairs
  • Will be required to be available for work on all major holidays
  • Per US Coast Guard requirement, must be a US Citizen or a Permanent Resident

About Us:

Hornblower Cruises and Events is a leading provider of amazing experiences on land and water. Our passion is to deliver exceptional service and create unforgettable memories for our guests.

The Respect Service System embodies our mission, vision, values and operating principles. By creating a company culture that puts Respect at its core, we believe it will drive us to achieve our goal of becoming a Global Experiences and Transportation Leader.

We are proud to be an Equal Employment Opportunity and Affirmative Action employer. We prohibit discrimination and harassment against any applicants or employees based upon their race, color, religion, national origin, sex, age, sexual orientation, gender identity or expression, mental or physical disability, status as a protected veteran, or other characteristics prohibited by applicable law.

We encourage all qualified applicants including those with past arrest or conviction records to apply. The Company participates in the E-Verify program in certain locations.

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