Room Dining Order Taker
4 weeks ago
Job Title: Room Dining Order Taker
Job Summary: We are seeking a highly skilled and customer-focused Room Dining Order Taker to join our team at AccorHotel. As a Room Dining Order Taker, you will be responsible for taking orders from guests via phone and ensuring that their dining experience is exceptional.
Key Responsibilities:
- Respond to all incoming calls in a courteous and professional manner.
- Process In Room Dining Orders made by phone.
- Understand shift end reports and the POS system.
- Assist guests with inquiries regarding food and beverage menu items.
- Have knowledge of all menu items, garnishes, contents, and preparation methods.
- Assist with creating reservations for the Restaurant.
- Follow departmental policies, procedures, and service standards.
- Follow all safety and sanitation policies when handling food and beverage.
Requirements:
- Previous service experience is an asset.
- Previous Point of Sale System experience is an asset.
- Excellent communication and organizational skills.
- Strong interpersonal and problem-solving abilities.
- Highly responsible and reliable.
- Ability to work well under pressure and multitask in a fast-paced environment.
- Ability to work cohesively as part of a team.
- Ability to focus attention on guest needs, remaining calm and courteous at all times.
Physical Aspects of Position:
- Constant standing and walking throughout shift.
- Occasional lifting and carrying up to 20 lbs.
- Occasional kneeling, pushing, pulling.
Additional Information: Visa: Must be able to provide proof of eligibility to work in the United States. Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit, and promote diverse talent. Claremont Club & Spa is an Equal Employment Opportunity Employer EEOE M/F/V/D. Hourly Rate: $25.80 USD Gross Per Hour.
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