Room Dining Order Taker

4 weeks ago


Berkeley, California, United States AccorHotel Full time

Job Title: Room Dining Order Taker

Job Summary: We are seeking a highly skilled and customer-focused Room Dining Order Taker to join our team at AccorHotel. As a Room Dining Order Taker, you will be responsible for taking orders from guests via phone and ensuring that their dining experience is exceptional.

Key Responsibilities:

  • Respond to all incoming calls in a courteous and professional manner.
  • Process In Room Dining Orders made by phone.
  • Understand shift end reports and the POS system.
  • Assist guests with inquiries regarding food and beverage menu items.
  • Have knowledge of all menu items, garnishes, contents, and preparation methods.
  • Assist with creating reservations for the Restaurant.
  • Follow departmental policies, procedures, and service standards.
  • Follow all safety and sanitation policies when handling food and beverage.

Requirements:

  • Previous service experience is an asset.
  • Previous Point of Sale System experience is an asset.
  • Excellent communication and organizational skills.
  • Strong interpersonal and problem-solving abilities.
  • Highly responsible and reliable.
  • Ability to work well under pressure and multitask in a fast-paced environment.
  • Ability to work cohesively as part of a team.
  • Ability to focus attention on guest needs, remaining calm and courteous at all times.

Physical Aspects of Position:

  • Constant standing and walking throughout shift.
  • Occasional lifting and carrying up to 20 lbs.
  • Occasional kneeling, pushing, pulling.

Additional Information: Visa: Must be able to provide proof of eligibility to work in the United States. Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit, and promote diverse talent. Claremont Club & Spa is an Equal Employment Opportunity Employer EEOE M/F/V/D. Hourly Rate: $25.80 USD Gross Per Hour.


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