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Hotel Operations Manager

2 months ago

Panama City, Florida, United States Hampton Inn Panama City Beach Full time
About the Role

We are seeking a highly skilled and experienced Hotel Operations Manager to join our team at Hampton Inn Panama City Beach. As a key member of our leadership team, you will be responsible for driving business growth, improving operational efficiency, and delivering exceptional guest experiences.

Key Responsibilities
  • Leadership and Team Management
    • Lead and motivate a high-performing team of department managers and staff to achieve business objectives.
    • Develop and implement effective training programs to enhance staff skills and knowledge.
  • Guest Experience and Satisfaction
    • Champion exceptional guest service and ensure that all staff members are empowered to deliver personalized experiences.
    • Cultivate strong relationships with guests to drive loyalty and retention.
  • Operational Excellence
    • Monitor and improve operational efficiency, reducing costs and increasing productivity.
    • Develop and implement effective processes to ensure seamless day-to-day operations.
  • Financial Management
    • Prepare and manage budgets, forecasts, and financial reports to inform business decisions.
    • Identify opportunities to increase revenue and improve profitability.
  • Strategic Planning
    • Contribute to the development of strategic plans to drive business growth and expansion.
    • Collaborate with the revenue management team to optimize pricing and revenue strategies.
Requirements
  • At least 5 years of progressive experience in hotel operations or a related field.
  • Proven track record of driving business growth, improving operational efficiency, and delivering exceptional guest experiences.
  • Strong leadership and team management skills, with the ability to motivate and develop high-performing teams.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with guests, staff, and stakeholders.
  • Ability to work in a fast-paced environment, with a strong focus on attention to detail and problem-solving.