Patient Service Representative

3 days ago


Independence, Ohio, United States Cleveland Clinic Full time
Patient Service Specialist Opportunity at Cleveland Clinic

Cleveland Clinic is seeking a highly skilled Patient Service Specialist to join our team at the Independence Family Health Center. As a Patient Service Specialist, you will play a critical role in delivering exceptional patient experiences and ensuring the smooth operation of our healthcare services.

Key Responsibilities:
  • Provide proactive and patient-centered support to patients and families
  • Utilize the HEART model to investigate, triage, and resolve patient issues
  • Ensure accurate and timely patient registration, visit preparation, and scheduling
  • Collect co-pays and manage patient records
  • Recruit and educate patients on MyChart and Appointment Pass
Requirements:
  • High school diploma or equivalent and two years of experience in patient registration, appointment scheduling, or customer service
  • Associate's degree and one year of experience, or bachelor's degree
  • Knowledge of medical terminology
What We Offer:
  • A dynamic and supportive work environment
  • Opportunities for professional growth and development
  • A competitive salary and benefits package

Cleveland Clinic is committed to providing the best possible care to our patients. If you are a motivated and detail-oriented individual who is passionate about delivering exceptional patient experiences, we encourage you to apply for this exciting opportunity.



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