Help Desk Technician Tier II

4 weeks ago


San Antonio, Texas, United States T and T Consulting Services Full time
Job Summary:

As a Help Desk Technician Tier II at T and T Consulting Services, you will provide technical support and assistance to customers with desktop software and hardware issues. Your primary responsibility will be to troubleshoot and resolve desktop problems via Remote Control, assist with IAVA remediation, and provide on-site support for NIPRNET and SIPRNET customers.

Key Responsibilities:

Provide technical support and assistance to customers with desktop software and hardware issues
Troubleshoot and resolve desktop problems via Remote Control
Assist with IAVA remediation
Provide on-site support for NIPRNET and SIPRNET customers
Identify network problems impacting users and work with appropriate Tier II or III administrators to quickly restore optimum service

Requirements:

SECRET government clearance
CompTIA Security+ CE or equivalent

Benefits:

Competitive benefits package including health, dental, vision, life insurance coverage, 401(k) Plan, Training Programs, Accrued Paid Time Off (PTO) and Paid Holidays

Additional Responsibilities:

Operate and maintain mission specific SBU and SVTC services as required
Provide design, installation advice, and technical support for VTC studio suite equipment
Provide Video Teleconference support as needed for conferences and customer projects
Support the VTC as a managed network device on the classified network

Why Join Us:

T and T Consulting Services is an Equal Opportunity Employer/Veterans/Disabled. We offer a competitive benefits package and opportunities for professional growth and development.

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