Current jobs related to Director of Paratransit Outreach - Long Island City - MTA, Inc.

  • Director of Paratransit Outreach

    3 weeks ago

    Long Island City, United States MTA, Inc. Full time

    Job Title: Director of Paratransit OutreachJob Summary:The MTA, Inc. is seeking a highly skilled Director of Paratransit Outreach to lead our team in providing exceptional customer service and ensuring compliance with federal regulations. As a key member of our organization, you will be responsible for developing and implementing outreach strategies to...

  • Director of Paratransit Outreach

    4 weeks ago

    Long Island City, United States Metropolitan Transportation Authority Full time

    Job SummaryWe are seeking a highly skilled and experienced professional to serve as the Director of Paratransit Outreach. This role will be responsible for developing and implementing enterprise-wide outreach and customer engagement strategies to promote the Paratransit program.Key ResponsibilitiesDevelop and execute outreach plans to engage with customers,...

  • Director of Paratransit Outreach

    3 weeks ago

    Long Island City, NY , USA, United States MTA, Inc. Full time

    Job Title: Director of Paratransit OutreachJoin MTA, Inc. as a Director of Paratransit Outreach and play a key role in shaping the future of transportation in New York City.Job Summary:We are seeking a highly motivated and experienced professional to lead our Paratransit Outreach efforts. As a Director of Paratransit Outreach, you will be responsible for...

  • Paratransit Outreach Director

    3 weeks ago

    Long Island City, NY, United States MTA, Inc. Full time

    Job Title: Paratransit Outreach DirectorMTA, Inc. is seeking a highly skilled Paratransit Outreach Director to lead our federally mandated enterprise-wide outreach and customer engagement activities for Paratransit. The successful candidate will participate in events sponsored by NYC elected officials and organizations assisting and advocating on behalf of...

  • Paratransit Outreach Director

    3 weeks ago

    Long Island City, United States Metropolitan Transportation Authority Full time

    Job SummaryThe Metropolitan Transportation Authority seeks a highly skilled Paratransit Outreach Director to lead our federally mandated enterprise-wide outreach and customer engagement activities. This role is responsible for participating in events sponsored by NYC elected officials and organizations assisting and advocating on behalf of those with...

  • Paratransit Outreach Director

    3 weeks ago

    Long Island City, NY, United States Metropolitan Transportation Authority Full time

    Job SummaryThis role is responsible for leading the Paratransit Outreach and Engagement team, focusing on customer experience and satisfaction. The Director will develop and implement strategies to improve customer engagement, resolve issues, and provide exceptional service.Key ResponsibilitiesDevelop and execute outreach plans to engage with customers and...

  • Transportation Outreach Coordinator

    4 weeks ago

    Long Island City, NY , USA, United States The Floating Hospital Full time

    Job Title: Transportation Outreach CoordinatorJob Type: Full-timeDescription:The Floating Hospital is seeking a dedicated and compassionate Transportation Outreach Coordinator to transport patients throughout the five boroughs, providing exceptional care and support to individuals in need. As a key member of our team, you will be responsible for ensuring the...

  • Medical Director

    3 weeks ago

    Long Island City, NY, United States City of New York Full time

    The City of New York's Department of Health and Mental Hygiene is seeking a highly skilled Medical Director to lead the Bureau of Communicable Disease (BCD). This is a unique opportunity to oversee several units, including provider outreach, community engagement activities, and the antibiotic resistance prevention unit.As a Medical Director, you will take a...

  • Community Outreach Director

    4 weeks ago

    Rapid City, South Dakota, United States Arrowhead Lodge Full time

    Job Summary:As a Community Resource Director at Sinceri Senior Living, you will play a vital role in enhancing census development and increasing private pay referral base in designated facilities through professional relationships, ongoing education to services, and community outreach opportunities.Key Responsibilities: Assist and oversee internal lead...

  • Homeless Outreach Coordinator

    4 weeks ago

    Blue Island, Illinois, United States BronxWorks Full time

    Job Title: Homeless Outreach CoordinatorBronxWorks is a leading provider of social services in the Bronx, dedicated to improving the economic and social well-being of individuals and families. We are seeking a highly motivated and compassionate Homeless Outreach Coordinator to join our team.Responsibilities:Assist the Program Director in coordinating intake...

  • Health Educator/Outreach Specialist

    3 weeks ago

    Long Beach, California, United States Tarzana Treatment Center Full time

    Job DescriptionJob Title: Health Educator/Outreach Worker IDepartment: LBOPReports To: As assigned by Program DirectorPosition Summary:This position is responsible for health education and outreach, inclusive of sexual reproductive health education in both individual and group formats to patients receiving behavioral health treatment.Key...

  • Bilingual Community Outreach Coordinator

    3 weeks ago

    Long Beach, California, United States Cambrian Homecare Full time

    Community Outreach SpecialistWe are seeking a highly motivated and organized professional who is bilingual in Spanish to join our team at Cambrian Homecare as a Community Outreach Specialist in Long Beach.This position is responsible for developing and rebuilding relationships with partners and contracts. We are looking for enthusiastic individuals who want...

  • Assistant Director of Fiscal Affairs

    4 weeks ago

    Long Island City, United States City of New York Full time

    Job Title: Assistant Director of Programmatic Fiscal AffairsJoin the City of New York's Department of Health and Mental Hygiene as we seek a highly skilled Assistant Director of Programmatic Fiscal Affairs to lead our team in managing the financial operations of our programs.Job Summary:The Assistant Director of Programmatic Fiscal Affairs will be...

  • Assistant Director of Fiscal Operations

    2 weeks ago

    Long Island City, United States City of New York Full time

    Job Description:The Bureau of the Controller within the Division of Finance seeks a skilled professional to assume the role of Assistant Director of Programmatic Fiscal Affairs. This position involves leading a team responsible for financial management and planning within the Division of Mental Hygiene.Key responsibilities include:Supervising payment...

  • Assistant Director of Fiscal Affairs

    3 weeks ago

    Long Island City, United States City of New York Full time

    Job Title: Assistant Director of Fiscal AffairsJob Summary:The City of New York is seeking an experienced Assistant Director of Fiscal Affairs to join our team. As a key member of our finance department, you will be responsible for overseeing the financial management of our programs and ensuring compliance with all applicable standards and...

  • Clinical Director

    3 days ago

    Long Island City, United States JAG Physical Therapy Full time

    Clinical DirectorThe Physical Therapist Clinical Director is responsible for complete oversight of operations and administration of rehabilitative outpatient clinic providing Physical and Occupational Therapy. Ensures compliance with all regulations and health care requirements. This position is also responsible for patient evaluation and treatment. Who We...

  • Community Outreach Coordinator

    4 weeks ago

    Jefferson City, Missouri, United States Diocese Of Jefferson City Full time

    Job Title: Community Outreach CoordinatorCatholic Charities of Central and Northern Missouri is seeking a highly motivated and organized Community Outreach Coordinator to play a key role in fostering strong relationships with parishes and communities across the 38 counties we serve.Job Summary:The Community Outreach Coordinator will be responsible for...

  • Outreach Team Coordinator

    4 weeks ago

    Jersey City, New Jersey, United States Catholic Charities of the Archdiocese of Newark Full time

    Job Title: Outreach Team LeaderCatholic Charities of the Archdiocese of Newark is seeking a full-time Team Leader for its St. Lucy's Outreach program in Jersey City, NJ.St. Lucy's Homeless Shelter is an 80-bed emergency shelter that provides safety and stability to homeless men and women.Job Responsibilities:Coordinate and integrate service delivery for the...

  • Community Outreach Coordinator

    4 weeks ago

    Jefferson City, Missouri, United States Diocese Of Jefferson City Full time

    Job Title: Community Outreach CoordinatorThe Community Outreach Coordinator plays a vital role in building and maintaining strong relationships with parishes and communities across the Diocese of Jefferson City. This position will focus on developing and implementing outreach initiatives, supporting disaster preparedness efforts, and collaborating closely...

  • Conservation Outreach Specialist

    3 weeks ago

    Oklahoma City, Oklahoma, United States University of Oklahoma Full time

    Job SummaryThe University of Oklahoma is seeking a highly motivated and experienced Conservation Outreach Specialist to join our team. As a key member of our conservation team, you will be responsible for developing and implementing outreach strategies to promote conservation practices and urban agriculture in Oklahoma.Key Responsibilities* Develop and...

Director of Paratransit Outreach

4 weeks ago

Long Island City, United States MTA, Inc. Full time
Job Title: Director of Paratransit Outreach

This is a challenging and rewarding role that requires a strong understanding of customer needs and a passion for delivering exceptional service. As the Director of Paratransit Outreach, you will be responsible for developing and implementing outreach strategies to engage with customers and promote the use of paratransit services.

Key Responsibilities:
  • Develop and implement outreach strategies to engage with customers and promote the use of paratransit services
  • Participate in events sponsored by NYC elected officials and organizations assisting and advocating on behalf of those with disabilities throughout the five boroughs of NYC
  • Document and resolve customer issues regarding Access-A-Ride (AAR) service
  • Lifecycle management and development of new approaches and materials to communicate effectively and efficiently with customers
  • Work with NYCT Government and Community Relations concerning Paratransit issues raised by public officials and NYC Community Boards
  • Update MTA website, social media, and publications/newsletter about AAR policies and procedures
  • Manage activities associated with the Paratransit Advisory Committee (PAC) to address any issues raised by members
  • Represent paratransit at the Transportation Disabled Committee, NYCT ACTA, and legislative appointed committees
  • Maintain NYCT's ADA compliance for the Travel Training program
  • Manage the Travel Training contract to ensure compliance with its stated scope of work and make modifications as needed
  • Administer programs to safely educate eligible Access-A-Ride customers on the use of accessible fixed route and/or rail services
  • Conduct customer and driver sensitivity training requested
  • Responsible for the Paratransit NYS Customer Satisfactory Survey
  • Select topics and questions to be addressed in the survey and focus group meetings
  • Direct NYCT staff who personally present program information to the public on outreach events
  • Oversee the training and functions of the Cassie software program
  • Provide Training and Education to customers on the use of OMNY for payment of fare on Paratransit services
  • Provide on-boarding and training for new Paratransit Customers, prepares and updates new customer on-boarding video
  • Understand Voice of the Customer research and related feedback loops, pain points, and prioritization and contributes frontline feedback to those processes
  • Maintain a holistic understanding of the end-to-end experience of our customers across all lines of business and participates in activities that influences the strategies to enable those experiences
  • Manage day-to-day operations of a team of outreach specialists to ensure customer needs are met
Requirements:
  • A Baccalaureate degree from an accredited college or university in Transportation Management, Public Relations, Journalism, or Business Administration, Public Administration
  • Five (5) years of full-time related experience, at least three (3) years of which must have been in a managerial/supervisory/administrative capacity
  • Excellent Customer Service experience
  • Knowledge of FTA (Federal Transit Administration) and ADA (American with Disabilities Act) provisions
  • Knowledge of Microsoft Applications
  • Excellent verbal, written, and interpersonal communication skills
What We Offer:
  • $100,700-$142,929 (Grade C 766 pts)
  • Pursuant to the New York State Public Officers Law & the MTA Code of Ethics, all employees who hold a policymaking position must file an Annual Statement of Financial Disclosure (FDS) with the NYS Commission on Ethics and Lobbying in Government (the "Commission")
  • MTA and its subsidiary and affiliated agencies are Equal Opportunity Employers, including with respect to veteran status and individuals with disabilities