Director of Paratransit Outreach
3 days ago
We are seeking a highly skilled and experienced professional to serve as the Director of Paratransit Outreach. This role will be responsible for developing and implementing enterprise-wide outreach and customer engagement strategies to promote the Paratransit program.
Key Responsibilities- Develop and execute outreach plans to engage with customers, stakeholders, and community groups to promote the Paratransit program.
- Collaborate with internal teams to ensure seamless integration of outreach efforts with program operations.
- Manage a team of outreach specialists to ensure effective customer engagement and program promotion.
- Develop and maintain relationships with key stakeholders, including elected officials, community groups, and advocacy organizations.
- Monitor and analyze program performance data to inform outreach strategies and improve customer satisfaction.
- Baccalaureate degree in Transportation Management, Public Relations, Journalism, or Business Administration.
- At least five years of full-time related experience, with at least three years in a managerial/supervisory/administrative capacity.
- Excellent customer service experience and knowledge of FTA and ADA provisions.
- Strong verbal, written, and interpersonal communication skills.
- Competitive salary range: $100,700-$142,929 (Grade C 766 pts).
- Opportunity to work with a dynamic team to promote the Paratransit program and improve customer experience.
- Professional development opportunities to enhance skills and knowledge.
Interested candidates should submit their application, including a cover letter and resume, to the Metropolitan Transportation Authority. Please indicate in your cover letter and in the upper right corner of your resume that you would like to be considered for the position under the 55-a Program.
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