Director of Paratransit Outreach
3 weeks ago
Join MTA, Inc. as a Director of Paratransit Outreach and play a key role in shaping the future of transportation in New York City.
Job Summary:We are seeking a highly motivated and experienced professional to lead our Paratransit Outreach efforts. As a Director of Paratransit Outreach, you will be responsible for developing and implementing strategies to engage with customers, stakeholders, and community groups to promote the use of paratransit services.
Key Responsibilities:- Develop and implement outreach strategies to engage with customers, stakeholders, and community groups
- Collaborate with internal teams to ensure seamless communication and coordination
- Manage a team of outreach specialists to ensure customer needs are met
- Provide training and education to customers on the use of OMNY for payment of fare on paratransit services
- Oversee the training and functions of the Cassie software program
- Contribute to the development of policies and procedures to ensure compliance with FTA and ADA provisions
- Represent paratransit at various committees and meetings to advocate for the needs of customers with disabilities
- Baccalaureate degree from an accredited college or university in Transportation Management, Public Relations, Journalism, or Business Administration
- Five years of full-time related experience, at least three years of which must have been in a managerial/supervisory/administrative capacity
- Excellent customer service experience
- Knowledge of FTA and ADA provisions
- Knowledge of Microsoft Applications
- Excellent verbal, written, and interpersonal communication skills
MTA, Inc. offers a competitive salary range of $100,700-$142,929 (Grade C 766 pts) and a comprehensive benefits package.
We are an equal opportunity employer and welcome applications from diverse backgrounds, experiences, and abilities.
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