Front Desk Associate

4 weeks ago


Bossier City, Louisiana, United States Dimension Hospitality Full time
Job Title: Guest Service Representative

At Dimension Hospitality, we are seeking a highly skilled Guest Service Representative to join our team. As a key member of our front office team, you will be responsible for providing exceptional customer service to our guests, ensuring a positive and memorable experience.

Key Responsibilities:
  • Register and assign rooms to guests, issuing room keys and providing clear instructions.
  • Answer inquiries about hotel services, guest registration, and local information.
  • Manage room availability and guest accounts, making reservations and cancellations as needed.
  • Process payments, handle cash and credit transactions, and maintain accurate records.
  • Sort and distribute mail and messages, using equipment such as telephones and switchboards.
  • Enforce hotel credit policies, manage cash handling, and maintain a high level of accuracy.
  • Provide warm and friendly greetings to guests, taking the initiative to create a welcoming atmosphere.
  • Assist with lead responsibilities, including assigning work and ensuring proper performance of team members.
  • Perform other duties as assigned by management.
Requirements:
  • High School Diploma or equivalent.
  • Minimum 3 months of experience in hospitality, general office, accounts receivable, or customer service.
Benefits:

Competitive hourly rate of $13.00, opportunities for career growth and development, and a dynamic work environment.


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