Help Desk Support Specialist

3 weeks ago


Bossier City, Louisiana, United States General Dynamics Information Technology Full time

Job Summary:

General Dynamics Information Technology (GDIT) is seeking a motivated and customer service-oriented professional to support the Department of Education (ED) Pivot-I Program as a Service Desk Support Analyst. The ED is undertaking modernization of their environment and support, and GDIT will provide technical support and services for ED on this new modernization effort.

Key Responsibilities:

  • Resolving technical problems and answering queries by telephone or self-service ticket in support of internal and/or outside customer computer hardware, software, network, system/application access, and telecommunications systems
  • Diagnosing, identifying, isolating, and analyzing problems utilizing historical database records
  • Maintaining and updating records and tracking databases
  • Alerting management to recurring problems and patterns of problems

Requirements:

  • High School Diploma or equivalent
  • 1 or more years of related experience
  • HDI-SCA certification or ability and willingness to obtain within 60 days of hire
  • CompTIA A+ certification or ability and willingness to obtain within 90 days of hire
  • ITIL Foundations v4 certification or ability and willingness to obtain within 180 days of hire

Preferred Qualifications:

  • Associate's degree or equivalent
  • 3 or more years of related experience

About GDIT:

GDIT is a global technology and professional services company that delivers consulting, technology, and mission services to every major agency across the U.S. government, defense, and intelligence community. We operate across 30 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber, and application development.

We are committed to creating a safer, smarter world by harnessing the power of deep expertise and advanced technology. Our people are the ones who make change real, and we strive to create opportunities for them to lead and learn simultaneously.

GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.



  • Bossier City, Louisiana, United States General Dynamics Information Technology Full time

    Job Title: Technical Help Desk SpecialistJob Summary:We are seeking a skilled Technical Help Desk Specialist to join our team at General Dynamics Information Technology. As a Technical Help Desk Specialist, you will be responsible for providing technical support to the Department of State (DoS) Bureau of Information Resource Management (IRM) Enterprise...


  • Bossier City, Louisiana, United States General Dynamics Full time

    Job Summary:General Dynamics Information Technology (GDIT) is seeking a motivated and customer service-oriented professional to support the Department of Education (ED) Pivot-I Program as a Service Desk Support Analyst. The successful candidate will provide technical support and services for ED on this new modernization effort.Key Responsibilities:Resolving...


  • Bossier City, Louisiana, United States General Dynamics Information Technology Full time

    Job Title: Technical Support AnalystJob Summary:We are seeking a highly motivated and customer-focused Technical Support Analyst to join our team at General Dynamics Information Technology. As a Technical Support Analyst, you will be responsible for providing technical support and services to our clients, including resolving technical problems, answering...


  • Bossier City, Louisiana, United States SteerBridge Full time

    Job Title: Tier 1 Help Desk Technician Job Overview: SteerBridge is seeking a skilled Tier 1 Help Desk Technician to join our team. As a key member of our IT support team, you will play a critical role in ensuring the seamless operation of the VA Enterprise Service Desk, supporting our nation's veterans by delivering first-class IT support. Key...


  • Bossier City, Louisiana, United States General Dynamics Information Technology Full time

    Job DescriptionWe are seeking a highly skilled Technical Help Desk Professional to join our team at General Dynamics Information Technology (GDIT). As a Technical Help Desk Professional, you will be responsible for providing technical support and assistance to our clients in a fast-paced and dynamic environment.Key Responsibilities:Provide technical support...


  • Bossier City, Louisiana, United States General Dynamics Information Technology Full time

    Job Summary:We are seeking a skilled Technical Help Desk Professional to join our team at General Dynamics Information Technology. As a Technical Help Desk Professional, you will be responsible for providing technical support and assistance to our clients, troubleshooting and resolving technical issues, and collaborating with our team to ensure seamless...


  • Bossier City, Louisiana, United States General Dynamics Information Technology Full time

    Job SummaryWe are seeking a highly skilled Help Desk Technician II to join our team at General Dynamics Information Technology. As a Help Desk Technician II, you will be responsible for providing technical support to our customers, troubleshooting technical issues, and providing solutions to complex problems.Key Responsibilities:Provide technical support to...


  • Bossier City, Louisiana, United States General Dynamics Information Technology Full time

    About the RoleWe are seeking a highly skilled Help Desk Technician II to join our team at General Dynamics Information Technology (GDIT). As a Help Desk Technician II, you will play a critical role in supporting the Department of the Navy Enterprise Service Desk (NESD) activities at our Bossier City, LA facility.Key ResponsibilitiesAssist and support...


  • Bossier City, Louisiana, United States Biolife Plasma Services Full time

    About the RoleWe are seeking a highly skilled and compassionate Medical Support Specialist to join our team at BioLife Plasma Services. As a Medical Support Specialist, you will play a critical role in ensuring the safety and well-being of our donors and employees.Your primary responsibilities will include determining donor eligibility, managing donor...


  • Bossier City, Louisiana, United States Biolife Plasma Services Full time

    About the Role:We are seeking a highly skilled Medical Support Specialist to join our team at BioLife Plasma Services. As a Medical Support Specialist, you will play a critical role in ensuring the safety and well-being of our donors.Key Responsibilities:Determine donor eligibility to donate plasmaManage donor adverse eventsReview laboratory test...


  • Bossier City, Louisiana, United States Biolife Plasma Services Full time

    About the RoleThe Medical Support Specialist will be responsible for determining donor eligibility, managing donor adverse events, and reviewing laboratory test results. They will also be responsible for notifying donors of unsuitable test results and working under the guidance of the Center Manager for operational guidance and under the management of the...


  • Bossier City, Louisiana, United States Biolife Plasma Services Full time

    About the RoleWe are seeking a highly skilled and compassionate Medical Support Specialist to join our team at BioLife Plasma Services. As a Medical Support Specialist, you will play a critical role in ensuring the safety and well-being of our donors and employees.Key ResponsibilitiesDetermine donor eligibility to donate plasma, including proper management...


  • Bossier City, Louisiana, United States Biolife Plasma Services Full time

    About the Role:As a Medical Support Specialist at BioLife Plasma Services, you will play a vital role in ensuring the quality and safety of plasma donations. Your primary responsibility will be to determine donor eligibility, which includes conducting medical history interviews, reviewing laboratory test results, and ensuring that donors meet the necessary...


  • Bossier City, Louisiana, United States Caesars Entertainment Full time

    Key Responsibilities:Ensure that all guest contact is courteous, informative and thorough.Deliver messages, mail and packages to guests and departments in a timely manner.Process cash, credit card and comp payments.Provide hotel and casino reservations for guests.About the Role:As a Front Desk Associate at Caesars Entertainment, you will be the first point...


  • Bossier City, Louisiana, United States General Dynamics Information Technology Full time

    At General Dynamics Information Technology, we're at the forefront of innovation, tackling complex technical challenges with expertise and security. As a Technical Support Specialist, you'll be part of a team that applies the latest technology to deliver exceptional results. Your opportunity to make a difference begins here.Key Responsibilities:Provide...


  • Bossier City, Louisiana, United States Biolife Plasma Services Full time

    About the RoleAs a Medical Support Specialist at BioLife Plasma Services, you will play a vital role in ensuring the quality and safety of plasma donations. Your primary responsibility will be to determine donor eligibility, manage donor adverse events, and review laboratory test results. You will work closely with the Center Manager and Center Physician to...


  • Bossier City, Louisiana, United States Biolife Plasma Services Full time

    About the RoleAs a Medical Support Specialist at BioLife Plasma Services, you will play a critical role in ensuring the safety and well-being of our donors. Your primary responsibility will be to determine donor eligibility, manage donor adverse events, and review laboratory test results. You will also be responsible for notifying donors of unsuitable test...


  • Bossier City, Louisiana, United States Biolife Plasma Services Full time

    Job DescriptionAs a Medical Support Specialist (Plasma Center Nurse) at BioLife Plasma Services, you will play a critical role in ensuring the safety and well-being of our donors. Your responsibilities will include determining donor eligibility, managing donor adverse events, reviewing laboratory test results, and notifying donors of unsuitable test results....

  • Audiology Specialist

    4 weeks ago


    Bossier City, Louisiana, United States Protouch Staffing Full time

    Job Title: Audiologist or Hearing Instrument SpecialistLocation: Bossier City, LA & Shreveport, LAEmployment Type: Full-Time, On-SiteJob Description: We are seeking dedicated Audiologists or Hearing Instrument Specialists to join a growing audiology private practice with locations in Bossier City and Shreveport, LA. This is a full-time, on-site position...


  • Bossier City, Louisiana, United States CVS Health Full time

    At CVS Health, we're committed to delivering enhanced human-centric healthcare for a rapidly changing world. As a District Support Pharmacist, you'll play a critical role in transforming our culture and accelerating our ability to innovate and deliver solutions that make healthcare more personal, convenient, and affordable.As a key member of our pharmacy...