Help Desk Support Specialist
3 weeks ago
Job Summary:
General Dynamics Information Technology (GDIT) is seeking a motivated and customer service-oriented professional to support the Department of Education (ED) Pivot-I Program as a Service Desk Support Analyst. The ED is undertaking modernization of their environment and support, and GDIT will provide technical support and services for ED on this new modernization effort.
Key Responsibilities:
- Resolving technical problems and answering queries by telephone or self-service ticket in support of internal and/or outside customer computer hardware, software, network, system/application access, and telecommunications systems
- Diagnosing, identifying, isolating, and analyzing problems utilizing historical database records
- Maintaining and updating records and tracking databases
- Alerting management to recurring problems and patterns of problems
Requirements:
- High School Diploma or equivalent
- 1 or more years of related experience
- HDI-SCA certification or ability and willingness to obtain within 60 days of hire
- CompTIA A+ certification or ability and willingness to obtain within 90 days of hire
- ITIL Foundations v4 certification or ability and willingness to obtain within 180 days of hire
Preferred Qualifications:
- Associate's degree or equivalent
- 3 or more years of related experience
About GDIT:
GDIT is a global technology and professional services company that delivers consulting, technology, and mission services to every major agency across the U.S. government, defense, and intelligence community. We operate across 30 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber, and application development.
We are committed to creating a safer, smarter world by harnessing the power of deep expertise and advanced technology. Our people are the ones who make change real, and we strive to create opportunities for them to lead and learn simultaneously.
GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.
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