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Front Desk Coordinator

2 months ago

Center Moriches, New York, United States Metro Physical & Aquatic Therapy Full time
Job Summary

Metro Physical & Aquatic Therapy is a comprehensive multidisciplinary company that offers a range of services, including Physical, Occupational, Speech Therapy, Massage, and Acupuncture. We are seeking a highly skilled and compassionate Front Desk Coordinator to join our team.

Key Responsibilities
  • Welcoming Patients and Visitors: Greet patients and visitors with a warm and inviting smile, both in person and over the phone, and answer or refer inquiries in a professional and courteous manner.
  • Providing Exceptional Customer Service: Demonstrate a high level of customer service at all times, ensuring patient satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by phone.
  • Generating Reports and Logs: Compile reports, logs, and lists, including authorization and verification documents, with a high level of accuracy.
  • Managing Co-pays and Credit: Ensure co-pays are tallied and reconciled, and control credit extended to patients.
  • Communicating with Physicians: Call treating physicians to obtain updated prescriptions for treatment by Occupational and Physical Therapists.
  • Updating Patient Records: Obtain Plan of Care from treating physician and update system.
  • Setting Up Patient Cases: Set up new and returning patient cases in Theraoffice, including obtaining new demographic information and all existing insurance information.
  • Coordinating Appointments: Keep patient appointments on schedule by notifying clinicians of patient arrival, reviewing service delivery compared to schedule, and reminding providers of service delays.
  • Maintaining Confidentiality: Maintain strictest confidentiality and adhere to all HIPAA guidelines and regulations.
Requirements
  • Experience: One year of Physical Therapy/Medical office experience.
  • EMR System Experience: Experience with an EMR System is a plus.
  • Communication Skills: Ability to communicate with customers, coworkers, and management in a professional and courteous manner.
  • Compliance: Current or recent experience in a medical practice assuring compliance with federal, state, and local regulations and guidelines.
  • Teamwork: Must work well within a team environment.
  • Interpersonal Skills: Excellent interpersonal and communication skills.
  • Technical Skills: Proficiency in the Google Suite platform and ability to learn new programs quickly.
  • Education: High school diploma or GED is required.