Contact Center Support Specialist
20 hours ago
The Contact Center Specialist I role involves delivering high-quality customer service and support to clients across various channels. This position requires strong analytical and problem-solving skills, as well as excellent communication and interpersonal abilities.
Duties and Responsibilities- Address customer inquiries and concerns through phone, email, or chat.
- Analyze customer data and identify trends to improve customer satisfaction.
- Collaborate with internal teams to resolve complex customer issues.
- Develop and maintain knowledge of Northwest products and services.
- Associate's degree in related field or equivalent experience.
- Proven track record of delivering exceptional customer service.
- Strong analytical and problem-solving skills.
- Familiarity with CRM software and customer database systems.
- Estimated Salary: $50,000 - $65,000 per year.
Northwest LLC provides a comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off. We also offer opportunities for professional growth and development, as well as a dynamic and inclusive work environment.
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Contact Center Associate
20 hours ago
Erie, Pennsylvania, United States Northwest LLC Full timeAbout the Role:This is an exciting opportunity to work as a Contact Center Specialist at Northwest LLC. As a member of our team, you will be responsible for providing top-notch customer service, resolving issues efficiently, and contributing to the success of our organization.Key Responsibilities:Customer Interaction: Engage with customers through various...
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Technical Support Specialist
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Behavioral Health Support Specialist
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Client Support Specialist
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Clinical Crisis Support Specialist
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Healthcare Support Specialist
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Production Support Specialist
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Event Coordinator Specialist
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Transportation Specialist
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Banking Relationship Specialist
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Service Support Specialist
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Operational Surgical Specialist
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Healthcare Support Specialist
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Counseling Specialist
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