Contact Center Support Specialist

20 hours ago


Erie, Pennsylvania, United States Northwest LLC Full time
Job Overview

The Contact Center Specialist I role involves delivering high-quality customer service and support to clients across various channels. This position requires strong analytical and problem-solving skills, as well as excellent communication and interpersonal abilities.

Duties and Responsibilities
  • Address customer inquiries and concerns through phone, email, or chat.
  • Analyze customer data and identify trends to improve customer satisfaction.
  • Collaborate with internal teams to resolve complex customer issues.
  • Develop and maintain knowledge of Northwest products and services.
Qualifications
  • Associate's degree in related field or equivalent experience.
  • Proven track record of delivering exceptional customer service.
  • Strong analytical and problem-solving skills.
  • Familiarity with CRM software and customer database systems.
  • Estimated Salary: $50,000 - $65,000 per year.
What We Offer

Northwest LLC provides a comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off. We also offer opportunities for professional growth and development, as well as a dynamic and inclusive work environment.



  • Erie, Pennsylvania, United States Northwest LLC Full time

    About the Role:This is an exciting opportunity to work as a Contact Center Specialist at Northwest LLC. As a member of our team, you will be responsible for providing top-notch customer service, resolving issues efficiently, and contributing to the success of our organization.Key Responsibilities:Customer Interaction: Engage with customers through various...


  • Erie, Pennsylvania, United States Northwest LLC Full time

    Job Summary:As a Contact Center Specialist at Northwest LLC, you will play a vital role in shaping our customers' experiences. Your primary responsibility will be to provide timely and effective support to our clients, addressing their inquiries, resolving issues, and ensuring their satisfaction.Main Responsibilities:Client Communication: Establish rapport...


  • Erie, Pennsylvania, United States University of Pittsburgh Medical Center Full time

    Job Summary:The University of Pittsburgh Medical Center is seeking a highly motivated and compassionate Behavioral Health Support Specialist to join our Safe Harbors Crisis Residential Unit team. As a key member of our multidisciplinary team, you will provide direct care and support to individuals in crisis, working collaboratively with registered nurses,...


  • Erie, Pennsylvania, United States Graybar Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Client Support Specialist. In this role, you will serve as a primary point of contact for our customers, providing exceptional support and service to ensure their total satisfaction.Job ResponsibilitiesEnsure every customer interaction is top notch in...


  • Erie, Pennsylvania, United States UPMC - Pittsburgh Medical Center Full time

    Job OverviewWe are seeking a highly motivated Clinical Crisis Support Specialist to join our team at UPMC Western Behavioral Health. This is an exciting opportunity for individuals who want to make a difference in the lives of others.


  • Erie, Pennsylvania, United States Erie Homes for Children and Adults Full time

    Company Overview">Erie Homes for Children and Adults is a supportive community that helps individuals with disabilities live fulfilling lives. Our team provides compassionate care, medical support, and enables residents to live with dignity.We offer a home-like atmosphere with quality caregivers, and our dedicated team supports each person in making choices,...


  • Erie, Pennsylvania, United States Gateway Rehabilitation Center Full time

    Job SummaryWe are seeking an Office Administrator to provide administrative support to our Department of Corrections site. This role does not involve supervising other employees and receives regular instruction and supervision.Main Responsibilities:Patient Services: Process patient admissions, discharges, and transfers; complete pre-admission and admission...


  • Erie, Pennsylvania, United States Sevita Full time

    Sevita is a leading provider of home and community-based specialized health care. We believe that every individual deserves to live a full, more independent life. Our mission-driven team creates relationships that motivate us all every day.About the RoleThis Supportive Care Specialist role offers a rewarding opportunity to help people grow, learn, and live...


  • Erie, Pennsylvania, United States University of Pittsburgh Medical Center Full time

    Job OverviewWe are seeking a highly skilled Medical Nurse Specialist to join our team at the University of Pittsburgh Medical Center.About the RoleThis is a dynamic and challenging position that requires strong clinical skills, excellent communication abilities, and a passion for delivering high-quality patient care.ResponsibilitiesAssist in the planning,...


  • Erie, Pennsylvania, United States TYS DAYCARE PRE K CENTER Full time

    Job Description: HR Management SpecialistTYS DAYCARE PRE K CENTER is seeking a highly skilled HR Management Specialist to oversee human resources functions and support business operations.Main Responsibilities:Recruit, hire, and onboard new employees, ensuring a smooth transition into the organization.Develop and implement effective training programs to...


  • Erie, Pennsylvania, United States Industrial Sales And Manufacturing Full time

    Job Title: Production Support SpecialistThe Industrial Sales And Manufacturing team is seeking a highly skilled and experienced Production Support Specialist to join our production and manufacturing team. As a key member of our team, you will be responsible for providing essential support to ensure smooth and efficient manufacturing operations. This role...


  • Erie, Pennsylvania, United States Women's Care Center of Erie County, Inc. Full time

    Job Title: Event Coordinator SpecialistEstimated Salary: $55,000 - $65,000 per year.About the RoleWe are seeking an experienced Event Coordinator Specialist to join our team at the Women's Care Center of Erie County, Inc. This is a full-time position responsible for planning, organizing, and executing events that promote our mission and services.Key...


  • Erie, Pennsylvania, United States TYS DAYCARE PRE K CENTER Full time

    Job Title: Transportation SpecialistCompany Overview:TYS DAYCARE PRE K CENTER is seeking an experienced and safety-conscious Client Transporter to join our team as a Transportation Specialist. This role involves the safe operation of a vehicle while adhering to a strict schedule and ensuring the well-being of seniors.Estimated Salary: $60,000 - $80,000 per...


  • Erie, Pennsylvania, United States VIA, Visually Impaired Advancement Full time

    Job Title: Communication Support Specialist for VA HospitalAbout the Job:VIA, Visually Impaired Advancement, a leading provider of services for individuals who are blind/visually impaired, is seeking a skilled Switchboard Operator to join our team at the Erie Pennsylvania VA hospital. As a key member of our support staff, you will be responsible for...


  • Erie, Pennsylvania, United States Northwest Bank Full time

    Join Our TeamWe are seeking a talented and motivated individual to join our team as a Contact Center Specialist at Northwest Bank. As a key member of our team, you will be responsible for delivering exceptional customer service to clients, handling multiple customer databases, and providing technical support as needed.Salary Range: $58,000 - $78,000 per...


  • Erie, Pennsylvania, United States Modern Industries Full time

    Overview of the Position:We are currently seeking a highly skilled Service Support Specialist to join our Heat Treat Division team. As a key member of our operations, you will be responsible for providing exceptional customer service and support to our clients. In this role, you will work closely with our team to ensure seamless execution of jobs and...


  • Erie, Pennsylvania, United States UPMC - Pittsburgh Medical Center Full time

    OverviewUPMC Hamot is a leading medical center in Pittsburgh, Pennsylvania, dedicated to providing exceptional patient care. As an Operational Surgical Specialist, you will be part of our esteemed surgical team, working alongside world-class surgeons and anesthesiologists.Salary and BenefitsThe estimated salary for this position ranges from $62,000 to...


  • Erie, Pennsylvania, United States University of Pittsburgh Medical Center Full time

    Mental Health Nurse SpecialistThe University of Pittsburgh Medical Center (UPMC) is seeking a skilled Licensed Practical Nurse (LPN) to join our team at UPMC Western Behavioral Health at Safe Harbor. As a Mental Health Nurse Specialist, you will play a vital role in providing high-quality patient care and contributing to the improvement of mental health...


  • Erie, Pennsylvania, United States UPMC Full time

    As a Healthcare Support Specialist at UPMC, you will play a critical role in supporting our occupational therapy team to deliver exceptional patient care. With a strong focus on teamwork and collaboration, you will have the opportunity to grow and develop your skills in a dynamic and supportive environment.The estimated salary for this position is $60,000 -...

  • Counseling Specialist

    3 weeks ago


    Erie, Pennsylvania, United States Sarah Reed Children's Center Full time

    About Us:Sarah Reed Children's Center is a leading provider of mental health services for children and adolescents. We are committed to delivering high-quality, compassionate care that meets the unique needs of each individual.Salary and Benefits:We offer a competitive salary ranging from $53,000 to $60,000 annually, with a bonus opportunity of $2,500....