Communication Support Specialist for VA Hospital
3 weeks ago
About the Job:
VIA, Visually Impaired Advancement, a leading provider of services for individuals who are blind/visually impaired, is seeking a skilled Switchboard Operator to join our team at the Erie Pennsylvania VA hospital. As a key member of our support staff, you will be responsible for providing exceptional customer service to callers, ensuring seamless communication between patients, families, and healthcare professionals.
Key Responsibilities:
- Direct calls to the desired area, utilizing effective communication skills to ensure accurate and timely responses.
- Execute hospital emergency codes with precision and composure, prioritizing patient safety above all else.
- Contact on-call physicians, medical teams, and key hospital staff in a timely manner, facilitating efficient communication and decision-making.
- Provide communication support to hospital staff, including answering routine inquiries and relaying critical information as needed.
Essential Skills and Qualifications:
- Demonstrate basic keyboarding and computer skills, with proficiency in using assistive technology to enhance productivity and efficiency.
- Possess excellent internal and external customer service skills, able to handle sensitive situations with tact and diplomacy.
- Maintain confidentiality and professionalism in a fast-paced environment, adhering to strict standards of discretion and respect.
- Demonstrate ability to work comfortably with individuals from diverse backgrounds, fostering an inclusive and welcoming atmosphere.
Requirements:
- Minimum 6 months experience in switchboard operation or related field, preferably in a hospital setting.
- High School diploma or equivalent preferred, with a strong emphasis on academic achievement and personal growth.
Salary Estimate: $25-$35 per hour, depending on experience and qualifications. This estimate may vary based on individual circumstances, but we strive to offer competitive compensation packages that reflect the value of your contributions.
About VIA: We are a multi-faceted agency dedicated to empowering individuals who are blind/visually impaired to live full, productive lives. Our robust business operations generate revenue to support vital services, including low vision optometry, vision rehabilitation, adolescent recreation, career development, and employment opportunities.
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