Customer Service Representative

6 days ago


Pensacola, Florida, United States American Plumbing Heating and Cooling - PensacolaMilton Full time

About American Plumbing Heating and Cooling

We are a leading provider of plumbing, heating, and cooling services in Pensacola and Milton, FL. Our company is dedicated to delivering exceptional service, professionalism, and customer satisfaction.

Job Summary

We are seeking a highly organized and customer-focused Customer Service Representative - Dispatcher to join our team. As a key member of our operations team, you will play a crucial role in ensuring the smooth delivery of our services to our customers.

Key Responsibilities

  • Answer customer calls and respond to inquiries in a timely and professional manner
  • Dispatch technicians to customer locations in a efficient and effective manner
  • Collect payments and process transactions accurately and securely
  • Perform other administrative tasks as required to support the operations team

Requirements

  • Previous dispatching experience
  • Basic computer knowledge and proficiency in software applications
  • Excellent organizational and multi-tasking skills

What We Offer

We offer a competitive wage of $20-$25/hour, plus the opportunity to earn commission. We also provide a comprehensive benefits package, including health insurance, dental, vision, a 401(k) retirement plan, paid time off (PTO), and paid holidays.

Work Schedule

This is a full-time position with a typical schedule of Monday to Friday, 8:00 am to 5:00 pm, plus on-call work.



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