Customer Sales Representative
5 days ago
Job Summary
The Customer Sales Representative is a key member of the Overhead Door team, responsible for handling all customer-related communication. This role requires strong communication skills, a sense of urgency, and attention to detail to ensure customer satisfaction.
Key Responsibilities
- Handle all customer inquiries and concerns via phone, email, and in-person interactions.
- Provide customers with pricing information, quotes, and product details.
- Answer questions on product availability, features, and benefits.
- Inform customers of product changes and quality improvements.
- Process change orders and cancellations, coordinating with manufacturing and scheduling.
- Research claims for credit/returns and make decisions on resolution.
- Troubleshoot and problem-solve customer issues.
- Recommend improvements in product, packaging, shipping methods, service, and procedures.
- Communicate with field sales on customer concerns and issues.
Qualifications
- Good communication skills, both written and verbal.
- Strong sense of urgency and attention to detail.
- High School degree or equivalent; Associate college degree a plus.
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