Customer Sales Representative

5 days ago


Pensacola, Florida, United States Overhead Door Full time

Job Summary

The Customer Sales Representative is a key member of the Overhead Door team, responsible for handling all customer-related communication. This role requires strong communication skills, a sense of urgency, and attention to detail to ensure customer satisfaction.

Key Responsibilities

  • Handle all customer inquiries and concerns via phone, email, and in-person interactions.
  • Provide customers with pricing information, quotes, and product details.
  • Answer questions on product availability, features, and benefits.
  • Inform customers of product changes and quality improvements.
  • Process change orders and cancellations, coordinating with manufacturing and scheduling.
  • Research claims for credit/returns and make decisions on resolution.
  • Troubleshoot and problem-solve customer issues.
  • Recommend improvements in product, packaging, shipping methods, service, and procedures.
  • Communicate with field sales on customer concerns and issues.

Qualifications

  • Good communication skills, both written and verbal.
  • Strong sense of urgency and attention to detail.
  • High School degree or equivalent; Associate college degree a plus.


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