Shift Lead

2 days ago


Cypress, California, United States Laderach USA Full time
About the Role

We are seeking a highly motivated and experienced Shift Lead to join our team at Laderach USA. As a Shift Lead, you will be responsible for delivering an exceptional customer experience, leading in-store tasks, and ensuring the smooth operation of our retail environment.

Key Responsibilities
  • Customer Experience: Provide outstanding customer service, ensuring a positive experience for our customers and in-house team.
  • Training and Development: Train and assist Store Associates to meet production goals, including product-finishing projects.
  • Leadership: Lead various in-store tasks, exemplifying store and brand standards.
  • Merchandising and Sales: Ensure accurate product merchandising and help achieve sales objectives.
  • Food Safety and Compliance: Lead the follow-through of all food safety protocols and ensure store compliance and loss prevention standards.
  • Team Collaboration: Participate in team meetings to discuss goals, progress, and areas for improvement.
Requirements
  • Experience: At least 1 year of experience in retail or a similar fast-paced, customer-minded environment, with increasing levels of responsibility.
  • Availability: Weekend and holiday availability required.
  • Physical Demands: Ability to stand continuously and lift 20kg.
  • Interpersonal Skills: Strong interpersonal skills and ability to communicate effectively.
  • Reliability and Flexibility: Reliable and flexible with scheduling based on store needs.
  • Quality Mindset: Quality-minded with keen attention to detail.
  • Chocolate Passion: Passionate about chocolate.
What We Offer
  • Competitive Compensation: $13-$15.00 hourly (depending on experience).
  • Premium Holiday Pay.
  • Employee Discounts: 50% discount on Laderach products.

Läderach USA is an Equal Opportunity Employer, committed to hiring a diverse workforce. All openings are filled based on qualifications without regard to race, color, sex, sexual orientation, gender identity, national origin, marital status, veteran status, disability, age, religion, or any other classification protected by law.


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