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Customer Service Professional

2 months ago


Cypress, California, United States TEKsystems Full time
About the Role

A leading company, TEKsystems, is seeking a skilled Customer Service Representative to join their team. This role offers excellent growth potential, a dynamic company culture, and competitive benefits.

Key Responsibilities
  • Respond to a high volume of incoming calls (60+ daily) to the Customer Service Department, utilizing effective communication skills to resolve client and customer issues.
  • Ask relevant questions to identify the root cause of calls and provide tailored solutions, ensuring timely follow-up on customer concerns.
  • Manage time efficiently to balance call volume and quality, meeting deadlines for assigned projects.
  • Utilize organizational skills to optimize resource allocation and locate references for maximum efficiency.
  • Document customer accounts with clear and concise written communication.
  • Maintain a positive attitude and be punctual for shifts.
Requirements
  • Bachelor's or Associate's Degree
  • Strong communication and computer skills
  • Team player with organizational and problem-solving abilities

TEKsystems is an equal opportunity employer and welcomes applications from diverse candidates.