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Epic Systems Analyst
2 months ago
We are seeking a highly skilled Epic Systems Analyst to join our team at Mount Sinai Medical Center. As an Operating Room Support Specialist, you will play a critical role in ensuring the smooth operation of our healthcare systems.
Key Responsibilities- Service Delivery: Provide exceptional service to our customers, ensuring accuracy and timeliness in all communications and deliverables.
- Service Management: Monitor and resolve HEAT tickets in a timely and efficient manner, documenting activities thoroughly.
- Workflow Analysis: Collaborate with senior team members to analyze and design workflows, facilitating adoption of new processes.
- Testing: Participate in system testing events, executing scripts and documenting errors or deficiencies.
- Upgrades/Optimizations: Provide support to department/end users during system upgrades and optimization activities.
- Projects and New System Implementations: Execute assigned tasks under the supervision of senior team members/management.
- Issue Resolution: Utilize system knowledge and resources to address routine issues.
- Leadership: Participate in departmental and customer team meetings, providing input and acting as a team resource.
- Knowledge: Maintain up-to-date application knowledge for assigned applications/process areas.
- Downtime Processes: Participate in testing of downtime processes, executing test scripts and working with end users.
- Training: Participate in discussions related to training content development and provide support to formal training classes.
- 5+ years' experience with Epic preferred.
- Relevant application certification desired: Optime and Anesthesia.
- Operating Room Support with solid OpTime and Anesthesia build experience.
- Bachelor's Degree or equivalent experience.
We offer a comprehensive benefits package, including health benefits, life insurance, long-term disability coverage, healthcare spending accounts, retirement plan, paid time off, pet insurance, tuition reimbursement, employee assistance program, and wellness program.
