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Sales and Customer Service Representative

2 months ago


San Diego, California, United States The UPS Store Full time
Job Summary

The UPS Store is seeking a highly skilled and customer-focused Retail Sales Associate to join our team. As a key member of our sales team, you will be responsible for delivering exceptional customer service, processing packages for courier shipment, and operating various equipment and devices.

Key Responsibilities
  • Customer Service: Provide world-class customer service to all retail customers, responding to their needs and resolving any issues in a timely and professional manner.
  • Package Processing: Receive and process packages for courier shipment, ensuring accurate and efficient handling.
  • Equipment Operation: Operate various equipment and devices, including copiers, fax machines, binding equipment, laminating machines, and point-of-sale devices.
  • Product Knowledge: Develop and maintain in-depth knowledge of our products and services, including best-value options and industry trends.
  • Team Collaboration: Work collaboratively with the UPS Store team to achieve sales goals and provide exceptional customer service.
Requirements
  • Education: High school diploma or equivalent required.
  • Experience: Previous retail sales experience and strong computer and internet skills.
  • Skills: Excellent communication and people skills, ability to cross-sell and up-sell products and services, and strong verbal and written communication skills.
  • Availability: Availability to work weekends and flexible scheduling.