Customer Experience Representative
3 weeks ago
Customer Experience Representative
At BrokerHunter, we're seeking a talented Customer Experience Representative to join our team. As a key member of our customer support team, you'll be responsible for delivering exceptional customer experiences through phone, email, and chat channels.
About the Role:
This is a unique opportunity to work with a leading fintech company that's democratizing finance for all. You'll be empowered to help our customers with a range of needs, from simplistic to complex, and use your exceptional empathy and product expertise to ensure our users feel understood and valued.
Key Responsibilities:
- Deliver outstanding customer experiences through phone, email, and chat channels
- Drive continuous improvement to delight customers by identifying and communicating better ways to serve our customers
- Grow your financial services expertise as you develop deep subject mastery of complex financial concepts like equities trading, margin, and options trading
What We Offer:
- Market competitive and pay equity-focused compensation structure
- 100% paid health insurance for employees with 90% coverage for dependents
- Annual lifestyle wallet for personal wellness, learning and development, and more
- Lifetime maximum benefit for family forming and fertility benefits
- Dedicated mental health support for employees and eligible dependents
- Generous time away including company holidays, paid time off, sick time, parental leave, and more
Available Shifts:
- Sunday - Wednesday 10am-9pm ET
- Monday - Friday 3:30pm-12am ET
- Monday - Friday 11AM-7:30PM ET
- Monday - Friday 12PM-8:30PM ET
- Tuesday - Saturday 8AM-5PM ET
- Wednesday - Saturday 10am-9pm ET
- Wednesday - Saturday 8pm-7am ET
- Wednesday - Saturday 7am-6pm ET
Requirements:
- Active FINRA Series 7 and 63 Licenses
- Excellent customer service, written and verbal communication skills
- Effectiveness and willingness to adapt to CX experience delivery through phone and written channels
- Ability to quickly defuse customer anxiety through exceptional customer service skills
- Self-starter and ambitious learner who is comfortable with ambiguity and fast-paced environment
- Able to exercise independent thought and judgment, adapt to new tasks, and prioritize tasks in a multi-task environment
Location:
This role is located in the office location(s) listed on this job description which will align with our in-office working environment. Please connect with your recruiter for more information regarding our in-office philosophy and expectations.
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