Customer Experience Representative

3 weeks ago


Reston, Virginia, United States BrokerHunter Full time

Customer Experience Representative

At BrokerHunter, we're seeking a talented Customer Experience Representative to join our team. As a key member of our customer support team, you'll be responsible for delivering exceptional customer experiences through phone, email, and chat channels.

About the Role:

This is a unique opportunity to work with a leading fintech company that's democratizing finance for all. You'll be empowered to help our customers with a range of needs, from simplistic to complex, and use your exceptional empathy and product expertise to ensure our users feel understood and valued.

Key Responsibilities:

  • Deliver outstanding customer experiences through phone, email, and chat channels
  • Drive continuous improvement to delight customers by identifying and communicating better ways to serve our customers
  • Grow your financial services expertise as you develop deep subject mastery of complex financial concepts like equities trading, margin, and options trading

What We Offer:

  • Market competitive and pay equity-focused compensation structure
  • 100% paid health insurance for employees with 90% coverage for dependents
  • Annual lifestyle wallet for personal wellness, learning and development, and more
  • Lifetime maximum benefit for family forming and fertility benefits
  • Dedicated mental health support for employees and eligible dependents
  • Generous time away including company holidays, paid time off, sick time, parental leave, and more

Available Shifts:

  • Sunday - Wednesday 10am-9pm ET
  • Monday - Friday 3:30pm-12am ET
  • Monday - Friday 11AM-7:30PM ET
  • Monday - Friday 12PM-8:30PM ET
  • Tuesday - Saturday 8AM-5PM ET
  • Wednesday - Saturday 10am-9pm ET
  • Wednesday - Saturday 8pm-7am ET
  • Wednesday - Saturday 7am-6pm ET

Requirements:

  • Active FINRA Series 7 and 63 Licenses
  • Excellent customer service, written and verbal communication skills
  • Effectiveness and willingness to adapt to CX experience delivery through phone and written channels
  • Ability to quickly defuse customer anxiety through exceptional customer service skills
  • Self-starter and ambitious learner who is comfortable with ambiguity and fast-paced environment
  • Able to exercise independent thought and judgment, adapt to new tasks, and prioritize tasks in a multi-task environment

Location:

This role is located in the office location(s) listed on this job description which will align with our in-office working environment. Please connect with your recruiter for more information regarding our in-office philosophy and expectations.



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