Customer Service and Operations Manager

3 days ago


Chandler, Arizona, United States JK Foods & Beverages LLC Full time
Customer Service and Operations Manager
JK Foods & Beverages LLC is seeking a skilled Customer Service and Operations Manager to lead our customer-facing teams and drive operational excellence. As a key member of our management team, you will be responsible for delivering outstanding customer experiences, driving sales growth, and optimizing operational processes.

Key Responsibilities
  • DELIVER OUTSTANDING CUSTOMER EXPERIENCES: Ensure that customers receive exceptional service and support, resulting in high levels of satisfaction and loyalty.
  • DRIVE SALES GROWTH: Develop and execute strategies to drive sales growth, including promoting products and services, managing promotions, and analyzing sales data.
  • OPTIMIZE OPERATIONAL PROCESSES: Continuously assess and improve operational processes, identifying opportunities to increase efficiency, reduce costs, and enhance customer experiences.

Requirements
  • PROVEN TRACK RECORD IN CUSTOMER SERVICE: At least 3 years of experience in customer-facing roles, with a proven track record of delivering exceptional customer experiences.
  • STRONG ANALYTICAL SKILLS: Ability to analyze sales data, identify trends, and develop effective strategies to drive sales growth.
  • LEADERSHIP SKILLS: Proven ability to lead teams, motivate staff, and drive results-oriented behaviors.

Estimated Salary: $65,000 - $85,000 per year

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