Bowling Center Operations Manager
3 weeks ago
About Us:
Round1 is a leading provider of entertainment services, offering a unique blend of bowling, karaoke, and events. We are seeking an experienced Bowling Center Operations Manager to lead our team in delivering exceptional customer experiences.
Job Description:
- Responsible for the overall operation of the bowling center, ensuring high levels of customer satisfaction and employee morale.
- Directly supervises department supervisors to ensure they are in compliance with established store policies, procedures, and sales goals.
- Provides operational and customer service training for employees at all levels.
- Conducts weekly staff meetings with department supervisors to discuss and resolve any issues relating to operations, staffing, customer service, etc.
- Maintains confidential discussions of employees' increases, promotions, or transfers.
- Reports all irregular issues and problems to store management for solutions.
- Assists in ensuring that facilities are always clean and organized.
Key Responsibilities:
- Audit refunds and/or credits against itemized sales from the previous day.
- Audit cash drawers and transactions.
- Audit and track special events.
- Create Daily Audit Reports with sales information and auditing discoveries for store management.
- Researches problems discovered during audits.
Requirements:
- Some college education preferred but not required; a minimum of 3 to 5 years of work experience in a bowling, entertainment, or hospitality industry.
- Customer service experience in a similar or comparable work environment, strong verbal communication skills supported by a pleasant and positive attitude.
- Strong operational skills with a focus on great time management.
- Previous experience in retail/restaurant or customer service environment required, previous experience in management preferably of a bowling or game center highly desirable.
What We Offer:
- An estimated annual salary of $55,000 - $65,000, depending on experience.
- Paid Time Off (PTO), Health, Medical, Dental, 401(K) with company matching.
About Our Team:
We value our employees and strive to provide a positive and supportive work environment. If you are a motivated and results-driven individual with a passion for delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity.
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