Customer Service Representative
5 days ago
Digital Banking Operations Specialist Job Summary: Western Alliance Bancorporation seeks a highly skilled Digital Banking Operations Specialist to join our team. As a key member of our Digital Bank Operations and support areas, you will provide critical back office operational support duties, ensuring seamless customer service delivery and efficient departmental workflow.
Main Responsibilities:
- Provide comprehensive support to the digital client care team, delivering exceptional customer service via phone and email.
- Develop and maintain expertise in Digital Operations products and services.
- Partner with the Manager to perform daily back-office banking operations, ensuring timely and accurate completion of tasks.
Skills and Qualifications:
- High school diploma or equivalent, with a bachelor's degree in a related field preferred.
- Three or more years of Customer Service, Branch, and/or Back Office Banking Operations experience.
- Intermediate knowledge of general banking operations, applicable regulatory obligations, industry standards, and practices.
Estimated Salary Range: $50,000 - $65,000 per year
About Our Company: Western Alliance Bancorporation values diversity and inclusion, and we welcome applications from candidates with disabilities. We aim to provide a supportive environment that enables employees to thrive.
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