Arcade Operations Manager
4 days ago
About Round1
Round1 is a leading entertainment center offering a unique blend of bowling, arcade games, and dining experiences. We are committed to delivering exceptional customer service and creating an enjoyable atmosphere for our guests.
Job Summary
We are seeking an experienced Arcade Operations Manager to join our team at Round1. As a key member of our management staff, you will be responsible for the overall performance of our arcades, including staff supervision, equipment maintenance, and customer satisfaction.
Key Responsibilities
- Sales Performance: Achieve sales goals by efficiently executing company policies and procedures.
- Customer Service: Assist customers with game operation, rules, and minor repairs, as well as respond to customer complaints regarding machine malfunctions.
- Staff Supervision: Plan and prepare work schedules, assign employees to specific duties, and ensure compliance with company policies and operating practices.
- Inventories and Reports: Monitor store inventory levels, maintain accurate records, and submit timely reports.
- General Manager Support: Assist the General Manager in curbing internal and external theft, ensuring store displays are maintained, and recruiting new staff members.
- Alcohol Control: Conduct age restrictions and control alcohol distribution according to company policies.
Requirements
- Candidate Profile: A strong sense of customer service and interpersonal skills, along with high integrity and respect for everyone.
- Education and Experience: Associate's degree and 2-3 years of retail management experience, preferably in the entertainment or hospitality industries.
Work Environment and Physical Demands
The successful candidate will work in a fast-paced bowling center/arcade environment, requiring adaptability and physical stamina. Regular activities include standing, walking, bending, stretching, climbing, and handling objects weighing up to 100 pounds with assistance.
Compensation and Benefits
We offer a competitive salary, estimated around $65,000 - $85,000 per year, depending on experience and qualifications. Additionally, we provide benefits such as health insurance, paid time off, and opportunities for professional growth and development.
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