Payroll Operations Specialist

1 week ago

Jacksonville, Florida, United States Actalent Full time
Job Summary

The Payroll Associate will be responsible for the processing and management of time capture and expense activities with a focus on data collection, data integrity, and customer service. This role will represent the company professionally in all interactions.

Key Responsibilities

Time Processing and Adjustments

  • Provide exceptional customer service to ensure a quality employee experience.
  • Collect and record timecards and time data in the payroll system.
  • Monitor time and attendance against timesheet data and time entry system to ensure accurate submissions for the payroll system.
  • Run reports to identify missing timecard information and/or variances; work with contractors to validate and correct timecards.
  • Confirm compliance requirements are met to process payment; request missing requirements to process payment through the payroll system.
  • Communicate with clients and contractors to obtain approved timecards and expense documents.
  • Manage time adjustment process (in case of time errors), including completion of required documentation, updates in the system, and communications with impacted stakeholders.
  • Manage and track personal time off (PTO), absences, etc.; manage related documentation and system updates.

Expense Processing and Adjustments

  • Collect expense forms and record expense information into the payroll system.
  • Track contractor expense reports and ensure accurate matching with claimable receipts.
  • Execute expense report adjustments in the payroll system.

Audit Activities and Issue Resolution

  • Support issue resolution regarding the TCE process with a goal of ensuring customer satisfaction and timely resolution, including working closely with the field office to communicate required activities that need to happen in the field, and interacting with contractors for required follow-ups.
  • Validate time and attendance against timesheet data and invoice where required.
  • Promptly escalate complex time and expense-related inquiries and issues to the TCE Supervisor for resolution.
  • Validate payment against expense forms, receipt backup, and client and regulatory requirements.
  • Manage timecard and billing audit and collection (including contacting contractors and/or clients for missing timecards) in PeopleSoft and Time Central.
  • Start, Finish entry, and data entry.
  • Enter all starts (new hire and rehire) for assigned field offices within 24 hours of confirmed start date or finish.
  • Audit New Starts report and partner with the field office to confirm accuracy.
  • Process finishes according to state-specific requirements to ensure compliance.
  • Assist with data entry of personal data updates, direct deposit, position changes, including rates, and end dates.
Competencies

Key Qualifications

  • Ability to prioritize, organize, problem-solve, and meet deadlines and goals.
  • Ability to communicate effectively and provide follow-up.
  • Capability of working in a team-oriented environment that is fair, open, and honest.
  • Thorough knowledge of business policies and human resource practices.
  • Excellent written/oral communication and interpersonal skills.
  • Strong decision-making ability.
  • Integrity and ability to maintain confidentiality and personal credibility.
  • Ability to tackle complex issues and develop innovative, practical solutions.
  • Understanding of the Allegis organization; context, complexity, dynamics, key issues, and drivers.
  • Understanding how information impacts the operating company and how data will be used to support operating company decisions.
  • Action and detail-oriented; able to prioritize while handling multiple tasks.
Requirements

Education and Experience

  • 2+ years' experience in a customer service-related position.
  • Associates degree or two years of applicable experience in customer service.
  • BA/BS degree in Human Resources, Business, and Accounting preferred.

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