Client Support Engineer

19 hours ago


Atlanta, Georgia, United States Tractian Full time
Job Description and Qualifications

We are hiring an experienced Field Engineer to join our team at Tractian. As a critical member of our Sales team, you will be responsible for installing, configuring, and maintaining our software and hardware solutions at client locations. Your primary objective will be to provide excellent customer service while ensuring the effective deployment and ongoing support of our products.

Responsibilities and Skills
  • Install and configure our software and hardware solutions at client sites.
  • Train clients on the proper use and maintenance of installed products.
  • Provide on-site technical support and troubleshooting services as needed.
  • Collaborate with production teams to ensure timely delivery and setup of materials.
  • Document installation processes and client interactions in CRM software.
  • Revisit sites for routine maintenance checks and client follow-ups.
  • Ensure compliance with safety regulations and company installation standards.
Compensation Package

A competitive salary of $90,000 - $115,000 per year, premium medical, dental, and vision coverage, 15 days of PTO, 401(k) retirement plan with company match, language learning opportunities, and more.

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