Business Support Specialist, Account Implementation

3 hours ago


Grand Rapids, Minnesota, United States DSV Air & Sea Full time
Job Summary

We are seeking a highly skilled Business Support Specialist, Account Implementation to join our team at DSV Air & Sea. As a key member of our implementation team, you will be responsible for onboarding new customers and ensuring a seamless integration of our company's products or services.

Key Responsibilities
  • Lead the onboarding process for new customers, ensuring a smooth transition from sales to implementation.
  • Manage the implementation process, including timelines, deliverables, and milestones to ensure on-time completion.
  • Customize our products to align with operational needs.
  • Provide training sessions to educate employees on using our products effectively.
  • Act as a liaison between customers and internal teams to resolve technical or operational issues during implementation.
  • Maintain accurate documentation of customer requirements.
  • Maintain ongoing communication with customers and employees to address concerns.
  • Work closely with sales, product development, and customer support teams to ensure successful client onboarding.
  • Identify opportunities to improve the onboarding process and implement changes to enhance customer and employee satisfaction.
Requirements
  • 2+ years of relevant experience or any equivalent combination of experience or training.
  • Strong skills in PowerPoint and Word.
  • Ability to shift focus between distribution channels, between formal and informal business to meet business needs.
  • Perform day-to-day office support tasks.
  • Ability to quickly learn and adapt information about new policies, procedures, and processes within the company.
  • Technical troubleshooting management ability.
  • Ability to work alone and to take initiatives.
What We Offer

As a Business Support Specialist, Account Implementation at DSV Air & Sea, you will have the opportunity to work with a dynamic team of professionals who are passionate about delivering great customer experiences and high-quality services. We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.

DSV Air & Sea is an equal employment opportunity employer and welcomes applications from diverse candidates. If you are a motivated and talented individual who is looking for a challenging and rewarding career opportunity, we encourage you to apply.



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