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Retail Operations Supervisor

2 months ago

Arlington, Virginia, United States Texas Thrift Arlington,TX #117 - Arlington Full time
Job Overview

Classification: Non-Exempt

Reports to: Sales Floor Supervisor/Store Manager

As a Shift Supervisor, you will play a crucial role in the management team of the store. Your responsibilities will include overseeing store staff, managing store opening procedures, and acting as the keyholder on duty. You will be instrumental in training and mentoring store associates, demonstrating exemplary customer service, addressing team challenges, and ensuring the store maintains high standards of merchandising, cleanliness, and overall appearance.

Key Responsibilities:
  • Support the management team in driving productivity and achieving business results on the sales floor and with cashiers.
  • Oversee the management and direction of cashiers and sales floor personnel in compliance with company policies and legal regulations. Ensure accurate documentation of all cash management activities, including counts, deposits, and petty cash management.
  • Provide exceptional customer service by addressing customer needs with a positive attitude, ensuring every customer feels valued and appreciated.
  • Maintain organized and secure company records in accordance with established policies and legal requirements.
  • Foster a collaborative team environment that values contributions from all team members and promotes a positive workplace culture.
  • Address performance issues promptly and respectfully, focusing on solutions and maintaining a constructive approach.
Qualifications:
  • Prior experience in retail, quick service restaurants, or warehouse settings.
  • A minimum of one year of experience in a supervisory role.
Education and Experience Requirements:
  • High School Diploma, GED, or equivalent work experience.