Accounts Receivable and Collections Coordinator

2 weeks ago


Johns Creek, Georgia, United States Summit Counseling Center - Atlanta Full time

Position Overview:

The role of the Billing and Collections Specialist involves managing recurring tasks that require a high level of discretion and accuracy. The incumbent will work under the guidance of the Finance Manager to ensure the financial integrity of the organization.

Key Responsibilities:

  • Daily Operations:
    • Generate and review daily unbilled appointment reports.
    • Document all appointments promptly, ensuring records are updated within 72 hours.
    • Process insurance payments for appointments as applicable.
    • Confirm authorization limits and liaise with clients and therapists for additional sessions.
    • Handle credit card transactions and ensure accurate posting in the system.
  • Payment Management:
    • Conduct daily transaction reviews to ensure accuracy in financial postings.
    • Address any discrepancies found during transaction audits.
    • Facilitate payment plans with clients, ensuring compliance with company policies.
    • Assist clients in exploring funding options for outstanding balances.
  • Record Maintenance:
    • Monitor client accounts for overdue balances and implement necessary alerts.
    • Document all client communications accurately.
    • Audit billing codes and hours to ensure compliance and accuracy.
  • Client Relations:
    • Provide exemplary customer service by addressing billing inquiries within a 48-hour timeframe.
    • Resolve billing discrepancies through effective communication with clients.
    • Issue Superbills and assist clients with insurance reimbursement processes.
  • Collections:
    • Engage with clients regarding overdue payments and negotiate payment options.
    • Document collection efforts in client records for transparency.
  • Collaboration:
    • Work collaboratively with team members and clinical staff to achieve shared objectives.

Qualifications:

  • Associate degree in finance, accounting, business, or a related discipline.
  • A minimum of five years of experience in accounts receivable or customer service.
  • Proficiency in MS Office and relevant accounting software.

Skills Required:

  • Strong attention to detail and organizational skills.
  • Excellent communication abilities, both verbal and written.
  • Understanding of HIPAA regulations and their application in a healthcare setting.

Work Environment:

  • The position requires sitting for extended periods and the ability to manage multiple software applications simultaneously.
  • Reasonable accommodations will be made for individuals with disabilities.

This position is integral to maintaining the financial health of the Summit Counseling Center and requires a commitment to ethical standards and the mission of the organization.



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