Sales Support Specialist
4 days ago
Your primary responsibilities will include:
- Lead Follow-Up & Management
- Respond promptly to incoming leads and inquiries, ensuring timely outreach.
- Qualify leads, assess client needs, and forward details to sales professionals for further action.
- Organize and track leads to maximize conversion rates and assist in follow-up strategies.
- Client Communication
- Serve as the initial point of contact for potential clients, providing essential information and answering questions.
- Schedule consultations, site visits, and meetings, and distribute promotional materials as needed.
- Sales Support
- Prepare proposals, contracts, and other materials to support the sales team.
- Document client details and event needs in the CRM and assist in cross-selling venues and services across the company's offerings.
- CRM & Data Management
- Accurately enter and update client information and lead status in the CRM system.
- Monitor and report on lead progress, conversion rates, and other key metrics to support strategic sales decisions.
- Contract & Proposal Assistance
- Prepare and send contracts to clients based on guidance from the sales team.
- Track contract status, ensuring timely returns of signed agreements and deposits.
- Assist in creating customized proposals, coordinating necessary details from clients and internal teams.
- Collaboration & Coordination
- Work closely with sales professionals to ensure seamless transitions as leads move through the sales funnel.
- Coordinate with venue managers, catering, and operations teams to gather information for proposals and contracts.
- Collaborate with marketing to ensure promotional materials are up-to-date and aligned with sales goals.
- Client Relationship Building
- Maintain positive client relationships by providing timely communication throughout the sales process.
- Serve as a resource during early event planning stages, answering questions and providing updates.
- Event Support
- Provide on-site support during events as needed, assisting with client relations and ensuring the fulfillment of event details.
- Aid the sales team in event-related tasks to enhance client satisfaction and ensure a seamless event experience.
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