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Hospitality Team Lead

2 months ago

Miami Gardens, Florida, United States Sodexo Live Full time
Job Summary

We are seeking a skilled Hospitality Lead - Quick Serve to join our team at Sodexo Live. As a key member of our operations team, you will be responsible for providing exceptional service to our customers and ensuring the smooth operation of our Quick Serve menu.

Key Responsibilities
  • Lead Service Team: Support servers in providing outstanding service to Quick Serve customers, ensuring a positive dining experience.
  • Shift Operations: Perform shift duties according to procedures, maintaining high standards of quality and efficiency.
  • Team Collaboration: Participate in team relations and customer service, fostering a positive and inclusive work environment.
  • Menu Knowledge: Be knowledgeable of menu items, including snacks, beverages, and entrée options.
  • Communication: Communicate effectively with staff and supervisors, ensuring seamless communication and problem-solving.
  • Guest Experience: Handle special guest requests and resolve complaints in a professional and courteous manner.
  • Regulatory Compliance: Ensure compliance with regulations and standards, maintaining a safe and healthy work environment.
Requirements
  • Leadership Skills: Proven leadership skills, with the ability to motivate and guide a team.
  • Customer Service: Excellent customer service skills, with a focus on providing a positive dining experience.
  • Communication: Strong communication skills, with the ability to effectively communicate with staff and supervisors.
  • Problem-Solving: Ability to resolve problems and complaints in a professional and courteous manner.