Technical Support Services Manager

3 weeks ago


Glendale Heights, Illinois, United States Climate Pros Full time
About the Role

The IT Support Manager will be responsible for overseeing the IT support team, developing processes to improve service delivery, and collaborating with other IT departments to implement technology solutions that enhance user experience and operational efficiency. This is a key leadership position that requires strong technical expertise, excellent communication and interpersonal skills, and the ability to lead and mentor a team.

About Climate Pros

Climate Pros is an equal opportunity employer committed to creating a diverse and inclusive workplace. We value and celebrate the unique perspectives and contributions of individuals, and we prohibit discrimination and harassment based on any protected characteristic as defined by applicable federal, state, and local laws.

Responsibilities
  • Lead the IT Support Team: Foster a collaborative and high-performance work environment, lead and mentor the IT support team, and conduct regular performance reviews.
  • Develop Training Programs: Create training programs for the support team to enhance technical skills, customer service capabilities, and IT security awareness.
  • Manage Daily Operations: Oversee daily IT support operations, ensuring timely and effective resolution of user issues, and manage the helpdesk ticketing system.
  • Identify Trends and Proactively Address Issues: Identify trends in support requests and proactively address underlying issues to improve support services and user experience.
  • Develop and Enforce Security Protocols: Develop and enforce IT security protocols, policies, and standards to protect company assets and sensitive data.
  • Cross-Functional Collaboration: Work with cross-functional teams to ensure security measures are embedded into all IT processes and solutions.
Requirements
  • Bachelor's Degree: Bachelor's degree in Information Technology, Computer Science, or a related field.
  • Experience: 5+ years of experience in IT support, with at least 2 years in a management or supervisory role.
  • Salary: $85,000 - $110,000 per year.
Physical Requirements and Working Conditions

This position requires frequent sitting, standing, walking, hearing, seeing, and talking. Specific vision abilities required include close vision requirements due to computer work. Light to moderate lifting may be required.



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