Technical Support Services Manager
3 weeks ago
The IT Support Manager will be responsible for overseeing the IT support team, developing processes to improve service delivery, and collaborating with other IT departments to implement technology solutions that enhance user experience and operational efficiency. This is a key leadership position that requires strong technical expertise, excellent communication and interpersonal skills, and the ability to lead and mentor a team.
About Climate ProsClimate Pros is an equal opportunity employer committed to creating a diverse and inclusive workplace. We value and celebrate the unique perspectives and contributions of individuals, and we prohibit discrimination and harassment based on any protected characteristic as defined by applicable federal, state, and local laws.
Responsibilities- Lead the IT Support Team: Foster a collaborative and high-performance work environment, lead and mentor the IT support team, and conduct regular performance reviews.
- Develop Training Programs: Create training programs for the support team to enhance technical skills, customer service capabilities, and IT security awareness.
- Manage Daily Operations: Oversee daily IT support operations, ensuring timely and effective resolution of user issues, and manage the helpdesk ticketing system.
- Identify Trends and Proactively Address Issues: Identify trends in support requests and proactively address underlying issues to improve support services and user experience.
- Develop and Enforce Security Protocols: Develop and enforce IT security protocols, policies, and standards to protect company assets and sensitive data.
- Cross-Functional Collaboration: Work with cross-functional teams to ensure security measures are embedded into all IT processes and solutions.
- Bachelor's Degree: Bachelor's degree in Information Technology, Computer Science, or a related field.
- Experience: 5+ years of experience in IT support, with at least 2 years in a management or supervisory role.
- Salary: $85,000 - $110,000 per year.
This position requires frequent sitting, standing, walking, hearing, seeing, and talking. Specific vision abilities required include close vision requirements due to computer work. Light to moderate lifting may be required.
-
Technical Service Manager
3 weeks ago
Glendale Heights, Illinois, United States Climate Pros Full timeThe IT Support Manager will lead a team of skilled professionals who deliver high-quality technical support services to all users. This role requires strong leadership and communication skills, as well as technical expertise in IT systems, networks, and support processes.About the Role:This is a senior-level position that reports directly to the CTO.The...
-
Technical Solutions Specialist
3 weeks ago
Glendale Heights, Illinois, United States Nidec Drive Technology Corporation Full timeAbout UsNidec Drive Technology Corporation is a leading manufacturer of precision gearing products. Our company values innovation, teamwork, and customer satisfaction. We are committed to providing high-quality products and services that meet the evolving needs of our customers.About the RoleWe are seeking a skilled Application Engineer to join our team. As...
-
Technical Support Specialist
3 weeks ago
Arlington Heights, Illinois, United States Imperial Surveillance Full timeJob Title: Technical Support SpecialistAbout Us: Imperial Surveillance is a leading provider of security solutions, specializing in video surveillance, access control, and alarm systems. We are committed to delivering exceptional service and support to our customers.Job Summary: We are seeking an experienced Technical Support Specialist to join our team. The...
-
Technical Assistance Professional
3 weeks ago
Glendale Heights, Illinois, United States Climate Pros Full timeJob Overview:As a Technical Assistance Professional at Climate Pros, you will play a critical role in providing technical support and assistance to our clients. This is an exciting opportunity to work with a dynamic team and contribute to the success of our organization.Duties and Responsibilities:Manage and maintain the integrity of our network...
-
IT Support Specialist
3 weeks ago
Glendale Heights, Illinois, United States Climate Pros Full timeJob Summary:We are seeking a highly skilled IT Support Specialist to join our team at Climate Pros. As an IT Support Specialist, you will be responsible for providing technical assistance and troubleshooting support to our clients across the United States.Key Responsibilities:Manage Active Directory, including user accounts and shared folder...
-
Regional Service Manager
3 weeks ago
Glendale Heights, Illinois, United States Allied Universal® Technology Services Full time**Job Overview**Allied Universal Technology Services is hiring a Director of Service. This individual will oversee regional activities and performance of all service management, customer engagement, and retention for all service work. The ideal candidate will have a minimum of seven years of supervisory experience in telecommunications maintenance or...
-
IT Support Operations Director
3 weeks ago
Glendale Heights, Illinois, United States Climate Pros Full timeJob SummaryWe are seeking an experienced IT Support Manager to lead our technical support team and ensure the delivery of high-quality services to all users. The successful candidate will oversee daily operations, develop processes to improve service delivery, and collaborate with other IT departments to implement technology solutions that enhance user...
-
Technical Lab Services Manager
1 day ago
Arlington Heights, Illinois, United States Lighthouse Lab Services Full timeRequired QualificationsTo be considered for this role, you must have a Medical Laboratory Scientist (MLS) license from the American Society of Clinical Pathology or an acceptable equivalent. Additionally, you should have at least 5 years of Lab Management experience and a minimum of one year of LC-MS experience.You should possess excellent leadership and...
-
Maintenance Operations Manager
3 weeks ago
Glendale Heights, Illinois, United States Advanced Technology Services Full timeJob DescriptionWe are seeking an experienced Maintenance Technician to join our team at Advanced Technology Services. The successful candidate will have a strong background in industrial maintenance and the ability to perform complex repairs and maintenance tasks.Key responsibilities will include:Performing expert-level break-fix and preventative maintenance...
-
Director of IT Services
3 weeks ago
Glendale Heights, Illinois, United States Climate Pros Full timeKey ResponsibilitiesOversee daily IT support operations, ensuring timely and effective resolution of user issues.Manage the helpdesk ticketing system, prioritizing and tracking tickets efficiently.Lead and mentor the IT support team, fostering a high-performance work environment.Develop training programs to enhance technical skills and customer service...
-
Engineering Services Manager
1 day ago
Glendale Heights, Illinois, United States SG Plumbing Management Full timeAbout SG Plumbing Management:We are a local mechanical contractor with a strong reputation for quality craftsmanship, dependability, and exceptional customer service. Our team works hard to foster a positive work environment that allows our members to advance in their trade.Job Summary:We are seeking a skilled Mechanical Electrical Plumbing Engineer (MEP) to...
-
Information Technology Service Delivery Lead
3 weeks ago
Glendale Heights, Illinois, United States Climate Pros Full timeAbout the JobWe are seeking an experienced IT Support Manager to lead our technical support team and ensure the delivery of high-quality services to all users. The successful candidate will oversee daily operations, develop processes to improve service delivery, and collaborate with other IT departments to implement technology solutions that enhance user...
-
Technical Laboratory Director
3 weeks ago
Arlington Heights, Illinois, United States Lighthouse Lab Services Full timeAbout the RoleThis is a unique opportunity to join Lighthouse Lab Services as a Technical Laboratory Director, responsible for overseeing daily laboratory operations.The successful candidate will have minimum one year of LC-MS experience and strong leadership skills to manage laboratory staff effectively.With a competitive salary range of $110,000 - $125,000...
-
Technical Systems Integration Specialist
4 weeks ago
Glendale Heights, Illinois, United States Hydac International GmbH Full timeJob DescriptionWe are seeking a highly skilled Technical Systems Integration Specialist to join our team at Hydac International GmbH. In this role, you will be responsible for developing and implementing innovative vehicle systems and advanced technology solutions that meet our customer's needs.The ideal candidate will have a strong background in mechanical...
-
Technical Maintenance Professional
3 weeks ago
Glendale Heights, Illinois, United States Advanced Technology Services Full timeAre you a skilled and experienced Maintenance Technician looking for a new challenge? We are seeking a highly motivated individual to join our team at Advanced Technology Services. As a key member of our maintenance operations, you will be responsible for performing expert-level break-fix and preventative maintenance on our industrial equipment.The...
-
Electrical Service Technician
5 days ago
Glendale Heights, Illinois, United States Veterans Prime, Inc. Full timeJob OverviewThe role of the Electrical Service Technician involves providing top-notch technical support to customers in various industries, ensuring seamless operation of high-automation machines. As a key member of the team, you will be responsible for resolving complex customer problems and delivering exceptional service.Key ResponsibilitiesProvide expert...
-
IT Infrastructure Manager
10 hours ago
Glendale Heights, Illinois, United States MDC Interior Solutions Full timeAbout the Position: We are seeking an experienced IT Manager to join our team at MDC Interior Solutions. As a key member of our organization, you will be responsible for overseeing our technology infrastructure, supporting operations, and leading our IT initiatives.">Responsibilities:">">Lead and mentor the IT team, fostering a collaborative and innovative...
-
Technical Support Technician III
5 days ago
Arlington Heights, Illinois, United States Lutheran Life Communities Full timeCareer OverviewThe Technical Support Technician III role at The Lutheran Home Skilled Nursing Community is a critical position that requires a high level of technical expertise and attention to detail. As a key member of our maintenance team, you will be responsible for ensuring the smooth operation of our facilities by performing complex installation and...
-
Automated System Support Technician
4 weeks ago
Glendale Heights, Illinois, United States Veterans Prime, Inc. Full timeResponsibilitiesThe Automated System Support Technician will be responsible for delivering top-notch customer service, traveling to customer sites as needed to resolve technical issues, and collaborating with internal teams to ensure efficient product delivery and invoicing. This role requires a high degree of self-motivation, adaptability, and ability to...
-
Technical Support Liaison
1 day ago
Arlington Heights, Illinois, United States Ascendo Full timeWe are seeking an experienced Technical Support Liaison to join our team at Ascendo's IL location. As a key member of our customer-facing team, you will be responsible for providing technical support and resolving issues related to our industrial products. This is an excellent opportunity to leverage your technical expertise and problem-solving skills to...