Technical Assistance Professional

3 days ago


Glendale Heights, Illinois, United States Climate Pros Full time

Job Overview:

As a Technical Assistance Professional at Climate Pros, you will play a critical role in providing technical support and assistance to our clients. This is an exciting opportunity to work with a dynamic team and contribute to the success of our organization.

Duties and Responsibilities:

  • Manage and maintain the integrity of our network infrastructure.
  • Perform routine maintenance and troubleshooting tasks to ensure seamless operation.
  • Collaborate with cross-functional teams to resolve technical issues and improve overall performance.
  • Develop and implement Standard Operating Procedures (SOPs) to enhance efficiency and productivity.
  • Stay up-to-date with the latest technologies and trends to provide cutting-edge support.

Requirements:

  • 1–3 years of experience in a helpdesk or technical support role.
  • Proficiency in Microsoft Office 365 and SharePoint.
  • Excellent communication and interpersonal skills.
  • Able to work effectively in a fast-paced environment.
  • Familiarity with IT security measures and threat detection strategies.

Compensation:

$70,000 - $90,000 per year, depending on experience.



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