IT Support Operations Director
1 week ago
We are seeking an experienced IT Support Manager to lead our technical support team and ensure the delivery of high-quality services to all users. The successful candidate will oversee daily operations, develop processes to improve service delivery, and collaborate with other IT departments to implement technology solutions that enhance user experience and operational efficiency.
About Climate ProsClimate Pros is an equal opportunity employer committed to creating a diverse and inclusive workplace. We value and celebrate the unique perspectives and contributions of individuals, and we prohibit discrimination and harassment based on any protected characteristic as defined by applicable federal, state, and local laws.
Responsibilities- Lead the IT Support Team: Foster a collaborative and high-performance work environment, lead and mentor the IT support team, and conduct regular performance reviews.
- Develop Training Programs: Create training programs for the support team to enhance technical skills, customer service capabilities, and IT security awareness.
- Manage Daily Operations: Oversee daily IT support operations, ensuring timely and effective resolution of user issues, and manage the helpdesk ticketing system.
- Identify Trends and Proactively Address Issues: Identify trends in support requests and proactively address underlying issues to improve support services and user experience.
- Develop and Enforce Security Protocols: Develop and enforce IT security protocols, policies, and standards to protect company assets and sensitive data.
- Cross-Functional Collaboration: Work with cross-functional teams to ensure security measures are embedded into all IT processes and solutions.
- Bachelor's Degree: Bachelor's degree in Information Technology, Computer Science, or a related field.
- Experience: 5+ years of experience in IT support, with at least 2 years in a management or supervisory role.
- Skills: Strong technical knowledge of IT systems, networks, and support processes, excellent leadership, communication, and interpersonal skills.
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