Technical Support Specialist

2 days ago


Arlington Heights, Illinois, United States Imperial Surveillance Full time

Job Title: Technical Support Specialist

About Us: Imperial Surveillance is a leading provider of security solutions, specializing in video surveillance, access control, and alarm systems. We are committed to delivering exceptional service and support to our customers.

Job Summary: We are seeking an experienced Technical Support Specialist to join our team. The successful candidate will be responsible for providing technical assistance to customers, troubleshooting software and hardware issues, and resolving customer complaints.

Key Responsibilities:

  • Troubleshoot and resolve software and hardware issues over the phone
  • Provide technical assistance to customers, employees, and Imperial install staff
  • Walk customers through steps to help them resolve their technical problems
  • Document all work within the company's ticketing system
  • Respond to email and phone requests for technical assistance

Requirements:

  • Excellent interpersonal skills required to communicate with customers and employees
  • Ability to prioritize and self-manage tasks
  • Working knowledge and expertise with various software, hardware, and applications
  • Team-oriented attitude to help other support staff and departments with technical problems

Desired Experience and Skills:

  • 1-3 years of relevant experience in a customer-focused position involving technical knowledge of a company's products and services
  • Certification or experience in any IT, access control system, video system, or electronics

We Offer:

  • Competitive salary based on experience and qualifications ($15-$26/hour)
  • Competitive benefits including Health, Dental, Vision Insurance, Paid Time Off, Life Insurance, and Retirement Plan
  • 401K
  • Yearly bonus program
  • Continued education and opportunities for growth including training and certification opportunities

Contact Information: Please visit our website at [insert website URL] to apply.



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