Technical Service Manager

4 days ago


Glendale Heights, Illinois, United States Climate Pros Full time

The IT Support Manager will lead a team of skilled professionals who deliver high-quality technical support services to all users. This role requires strong leadership and communication skills, as well as technical expertise in IT systems, networks, and support processes.

About the Role:
  • This is a senior-level position that reports directly to the CTO.
  • The ideal candidate will have a strong background in IT support, with experience in managing a team and leading complex projects.
  • This role offers a competitive salary range of $80,000 - $110,000 per year, depending on experience.
Key Responsibilities:
  • Lead and mentor the IT support team.
  • Develop and implement IT support processes and procedures.
  • Manage the helpdesk ticketing system.
  • Ensure timely and effective resolution of user issues.
  • Monitor systems for vulnerabilities and respond to security threats.


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