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Vehicle Parts Associate

2 months ago

Rancho Santa Margarita, California, United States Santa Margarita Auto Group Full time
About the Role

We are seeking a highly motivated and detail-oriented Parts Counterperson to join our team at Santa Margarita Auto Group. As a key member of our parts department, you will be responsible for maintaining a high level of customer satisfaction by accurately and efficiently identifying and pulling inventory order requests.

Key Responsibilities
  • Maintain friendly, courteous relationships with customers to encourage repeat business.
  • Accurately and efficiently identify and pull inventory order requests from outside and inside customers in a timely and efficient manner.
  • Identify and suggest viable alternatives for requested inventory items that are out of stock and maintain stocking levels.
  • Identify new parts and parts categories that need to be added to increase customer satisfaction levels.
  • Inspect parts thoroughly to detect damage and record description of damages/missing items on delivery receipt.
  • Compare serial numbers of parts against invoices to ensure accurate retrieval and delivery of parts.
  • Verify presence of accessories listed on any delivery paperwork, such as spare tires, charge cables, and navigation cards.
  • Identify and support opportunities for methods/process improvement.
  • Assist supervising manager in achieving efficient operation and profitability goals for the department.
  • Grow knowledge base to bring increased value to the customer and service department relationship, contributing to creating an environment where the service department considers the parts department as a partner.
  • Maintain the proper function of all service tools and equipment and assist in keeping the parts department clean and orderly.
  • Perform routine housekeeping tasks that maintain and enhance the cleanliness and organization of products.
  • Use dealership equipment and resources safely and proficiently.
Other Responsibilities
  • Treat all employees and customers fairly with courtesy and dignity.
  • Maintain composure and courtesy in dealing with customers and fellow employees.
  • Promote cooperation and teamwork among technicians and support staff. Assist other parts department personnel when needed.
  • Effectively handle and implement changes in parts department. Shift priorities and goals as work demands change.
  • Be punctual, flexible, and available for scheduling.
  • Wear uniform, name badge, and neat appearance as per the dealership guidelines.
Requirements
  • 18 years of age or older.
  • General familiarity with a variety of automobiles.
  • Valid driver's license and clean driving record.
  • Excellent communication and customer service skills.
  • Pre-employment background check and drug test.
  • Must be willing to work as part of a team.
  • Must have basic computer and phone skills.
Benefits
  • Growth opportunities.
  • Fast-paced work environment.
  • Medical and dental insurance.
  • Paid time off.
  • 401(k).
  • Vehicle purchase plan.

Pay: $16.00 Hourly plus Commission based upon Department Sales Performance.