National Accounts Coordinator

4 weeks ago

Cleveland, Ohio, United States TriMark USA Full time
Job Summary

We are seeking a highly skilled National Accounts Coordinator to join our team at TriMark USA. As a key member of our sales support team, you will play a pivotal role in nurturing relationships with our customers, ensuring exceptional service, and timely fulfillment of replacement kitchen equipment requests.

Key Responsibilities
  • Partner with sales representatives to establish and maintain accounts, fostering positive and professional relationships with customers, vendors, representatives, and colleagues.
  • Respond promptly to a high volume of customer requests via phone and email, ensuring accurate and timely communication.
  • Provide accurate quotes to customers within expected turnaround timelines, reviewing vendor quotes for completeness and accuracy.
  • Enter orders promptly and accurately, negotiating additional discounts from vendors when applicable.
  • Coordinate shipments, deliveries, and equipment installations with vendors, carriers, installers, and customers.
  • Manage third-party facility management software as designated by customers, ensuring timely and efficient service.
  • Resolve customer equipment issues with the assistance of manufacturers, representatives, or the Chain Service Department.
  • Maintain Excel spreadsheets for tracking customer quotes, orders, and installations, ensuring accuracy and completeness.
Requirements
  • 1-2 years of relevant experience, or equivalent military or practical experience.
  • Completion of CFSP Test within the first 3 years of employment; CFSP Certification preferred.
  • Proficient in Microsoft Outlook, Excel, and Word, with working knowledge of Oracle Database, JD Edwards, and Auto-Quotes system.
  • 1-2 years of experience in the foodservice/hospitality/restaurant industry.
  • 1-2 years of customer service experience, preferably in a sales support environment.
About Us

TriMark USA is the country's largest provider of design services, equipment, and supplies to the foodservice industry. We proudly serve our customers by providing design services, commercial equipment, and foodservice supplies across a wide range of industries and business sectors.

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