Lead Public Area Coordinator

3 weeks ago


Williamsburg, Virginia, United States Great Wolf Resorts Full time

A Compelling Opportunity for Career Growth


Are you passionate about delivering exceptional guest experiences and fostering a positive work environment? As a Public Area Supervisor at Great Wolf Resorts, you will play a critical role in ensuring the cleanliness and organization of our public areas, while also providing coaching and support to our pack members.


A Day in the Life



  • Supervise daily public area operations, ensuring that all areas are clean, safe, and well-maintained.
  • Schedule daily assignments and projects to optimize staff utilization and ensure lodge cleanliness.
  • Provide coaching, encouragement, and recognition to pack members, promoting a positive and inclusive work culture.
  • Collaborate with department leaders to develop and execute action plans related to guest service and pack member engagement.

Key Responsibilities



  • Supervise daily public area operations to ensure cleanliness and completion of daily tasks.
  • Ensure all public spaces, storage areas, and back-of-house spaces are safe, clean, and organized.
  • Schedule daily assignments and projects to optimize staff utilization and ensure lodge cleanliness.
  • Coach and develop pack members to enhance their skills and performance.
  • Collaborate with department leaders to develop and execute action plans related to guest service and pack member engagement.
  • Monitor performance and provide feedback to pack members.

Requirements



  • High school diploma or equivalent required; previous experience in janitorial, laundry, housekeeping, or similar fields is preferred.
  • Experience with Microsoft Office and general software systems is essential.
  • Demonstrated customer service, conflict resolution, employee engagement, and team-building skills are required.
  • Proficient in both written and spoken English is a must.
  • Ability to work flexible schedules, including nights, weekends, and holidays as needed.

Compensation and Benefits


As a Public Area Supervisor at Great Wolf Resorts, you can expect a competitive salary of $23.50 per hour, plus a range of benefits, including medical, dental, and vision insurance, health savings accounts, and paid vacation time off. We also offer opportunities for professional development, recognition, and rewards for outstanding performance.


Why Great Wolf Resorts?


We are committed to providing a safe, inclusive, and supportive work environment that fosters growth, development, and well-being. Our team members are our greatest asset, and we strive to recognize and reward their contributions to our success. If you are passionate about delivering exceptional guest experiences and fostering a positive work culture, we encourage you to apply for this exciting opportunity.


How to Apply


Click on the 'Apply Now' button or chat with a recruiter to learn more about this opportunity and to apply. We look forward to hearing from you



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