Customer Service Liaison

3 weeks ago


Wheat Ridge, Colorado, United States State Farm Insurance Full time
Job Summary: As a Customer Relations Representative at State Farm Insurance, you will be responsible for providing exceptional customer service by answering inquiries, resolving issues, and offering appropriate solutions. You will also process policy changes, claims, and payments accurately and efficiently, while maintaining customer records and updating information as necessary. Additionally, you will collaborate with team members to ensure seamless customer experiences, promote and cross-sell insurance products and services to meet customer needs, and handle escalated customer complaints and concerns with professionalism and empathy.

Key Responsibilities:
  • Assist customers with their insurance needs
  • Provide exceptional customer service
  • Process policy changes, claims, and payments
  • Maintain customer records
  • Collaborate with team members
  • Promote and cross-sell insurance products and services
  • Handle escalated customer complaints and concerns

Requirements: To be successful in this role, you will need to stay updated on insurance policies, regulations, and industry trends to provide accurate information and advice. You will also need to participate in ongoing training and development programs to enhance your knowledge and skills.

About State Farm Insurance: State Farm Insurance is a leading provider of insurance and financial services. We are committed to providing our customers with exceptional service and support. If you are a motivated and customer-focused individual who is looking for a challenging and rewarding career opportunity, we encourage you to apply for this role.
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