Customer Service Representative II

4 weeks ago


Wheat Ridge, Colorado, United States Intermountain Health Full time

Job Summary:

Provides receptionist and clerical support in preparing, coordinating and compiling patient records, answering phones, and scheduling appointments.

Key Responsibilities:

  • Provides exceptional customer service through all daily interactions with both external and internal departmental contacts.
  • Receives all incoming requests for notices of material transport, medical/surgical supplies, and patient care equipment.
  • Prioritizes requests and dispatches personnel and/or volunteer staff to fulfill transport and supply requests in accordance with departmental response service standards.
  • Provides timely follow-up information to requesting departments regarding canceled transports, supply outages, and other supply or transport related problems.
  • Issues and credits supply items on the Lawson system in a timely manner.
  • Coordinates and fills routine supply orders for ancillary departments.
  • Answers phones and receives requests via the fax machine, call downs, walk-ins, tube system, and/or computer.
  • Resolves customer issues, relating to order discrepancies, distribution of inventory/equipment, accurately enters computer data, and initiates, compiles and maintains necessary records and reports.
  • Serves as a Customer Care Technician I as needed.

Requirements:

  • High School Diploma or GED is required.
  • Associates degree and/or continuing education is preferred.
  • One (1) year in a customer care related role preferable in a healthcare supply chain environment including knowledge of patient related supplies, materials, equipment, and computer skills is preferred.

Physical Requirements:

Interact with others by effectively communicating, both orally and in writing.

Operate computers and other office equipment requiring the ability to move fingers and hands.

See and read computer monitors and documents.

Remain sitting or standing for long periods of time to perform work on a computer, telephone, or other equipment.

May require lifting and transporting objects and office supplies, bending, kneeling and reaching.



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